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Hello!

Just following up to see if you had a chance to try the suggestions shared by our expert. If not, please give them a try and let us know the outcome.

Thanks,

Anand Sri.

Try checking your internet, using a different PDF reader or browser, clearing your cache, or disabling your antivirus temporarily. You could also try opening it on another device.

Hello,

I hope you're doing well, and we apologize for the delayed response and the trouble.

Please ensure you have the latest version of Acrobat installed on the machine: 24.005.20xxx Optional update, Jan 30, 2025. Check for any pending updates from the Menu > help > check for updates, install the updates, restart the app and the machine, and check.
For more information, see this: https://adobe.ly/417nXLO.

Also, try the suggestions shared above by our expert, and let us know how it goes. You can also refer to this article and try the solution: https://adobe.ly/413Wo60

Thanks,

Anand Sri.

@steven_4094 I had some computer issues, and realized it was updating Chrome. Although, I did double checked and did a virus scan for good measure. Cleared all my hostory, cookies and cache. Restarted the computer as I haven't done that in a month, and emptied my trash can.

Maybe check to see if any updates needs to be done. It also could mean that PDF is corrupted. So throw it away, delete it and download another PDF

If not, here is an article on troubleshooting Acrobat crashes too
https://community.adobe.com/t5/acrobat-discussions/acrobat-crashing-we-got-you-covered/td-p/15036603