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tomb4987233
tomb4987233
Participant
November 26, 2017
Answered

open pdf document to blank page??

  • November 26, 2017
  • 4 replies
  • 61302 views

when opening a pdf all I see is a blank page and sometimes doesn't even open at all, contact number or insant chat available? I have a paid subscription

This topic has been closed for replies.
Correct answer AshuMittal9644438

Hi @tomb4987233

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

4 replies

A
Alf Magne5E0B
Participant
December 23, 2022

Your version is extremely old and not compatible with any current OS, so problems are to be expected.


This is 2022 and the problem with blank pages still exist in Acrobat Reader version 22.003.20282

Windows 10 (22H2) (OS Build 19045.2364) 

Internet stable connection to server with 50 Mbps.

No problem reading the pdf file using Chrome.

try67
Community Expert
try67Community Expert
Community Expert
January 19, 2020

Your version is extremely old and not compatible with any current OS, so problems are to be expected.

AshuMittal9644438
Adobe Employee
AshuMittal9644438Correct answer
Adobe Employee
November 29, 2017

Hi @tomb4987233

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Acrobat Help | Release notes | Acrobat DC and Acrobat Reader DC | Update

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

AnandSri
AnandSri
Legend
November 27, 2017

Hello tomb4987233

Sorry for the delay in response to your query and apologize for the inconvenience caused. As per the description above, you are getting a Blank PDF file when you open it, Is that correct?

Please try the following steps mentioned below and check if it brings any difference:

Navigate to Edit>Preferences>General> and uncheck these two options:

  • Show online storage when opening files.
  • Show online storage when saving file.

Close the and relaunch the Reader.

You may also refer to PDF opens as a blank page in browser with Acrobat or Reader 10.1.2 Link: https://helpx.adobe.com/acrobat/kb/pdf-opens-grey-screen-browser.html

If the issue persists, please share the following details:

  • Is it Acrobat or Reader installed?
  • Is it a Mac or Windows machine?
  • Is it happening with all the PDF files or with one PDF file?

Hope this helps, and let us know how it goes.

Regards,

Anand Sri.

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