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contractorspi
contractorspi
Participant
December 9, 2024
Question

opening a file in Acrobat (64-bit) (24.005.20307) on Windows 10

  • December 9, 2024
  • 1 reply
  • 715 views

Is anyone having an issue when opening  a second file in Adobe Acrobat?

Starting last week when I click on a PDF file it opens fine in Acrobat.  However when I try to open another file it will not open right away.  I either have to close my Acorbat and then open the second file or keep clicking on the second file and it will eventually open. I have Acrobat (64-bit) (24.005.20307) on Windows 10.

This issue is happening anytime I try to open more than one file in Acrobat.  I have uninstalled it and also repaired it and I am still having the same issue.

Any suggestions.

This topic has been closed for replies.

1 reply

B
BenSc_32
Participant
December 10, 2024

Yes as per the above comment, we are also having these same issues across our entire organisation. 

We have devices with the latest version DC Dec 2024 (24.005.20307) and also some devices with the previous version DC Oct 2024 (24.004.20272)

It all started to be a problem on Friday 6th December 2024 for our organisation...

We have devices running Windows 10 and Windows 11 and the problem is occurring across the different operating systems.

Unsure if a recent windows update has caused the issue!

But it is extremely frustrating for our organisation and have had to disable the new Adobe reader and revert back to the old user interface of Adobe reader and have found the application has improved and allows the second file to open without the application crashing

contractorspi
contractorspiAuthor
Participant
December 10, 2024
Thank you for the information.
How did you go back to an older version?

Thank you.

Barbara Layden
Contractors Paving Supply, LLC
PO Box 2368 Stafford TX 77497
13923 Stafford Road Stafford TX 77477
Phone 281-208-8839 Fax 281-261-6870
[logoa]
Contractors Paving Supply
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