Opening PDF File

Forum|Forum|1 year ago
January 18, 2025
2 replies
591 views

I am having difficulity opening PDF files. This was working before. I have new HP desktop and laptop computers. I cannot open these files when I click on the attached PDF file I get this error message:

This XML file does not appear to have any style information associated with it. The document tree is shown below.

<Error>

<Code>AuthenticationFailed</Code>

<Message>Server failed to authenticate the request. Make sure the value of Authorization header is formed correctly including the signature. RequestId:ffb9bdcb-001e-0048-795f-69cbc0000000 Time:2025-01-18T04:13:56.7313478Z</Message>

<AuthenticationErrorDetail>sp is mandatory. Cannot be empty</AuthenticationErrorDetail>

</Error>

Can someone help?

PDF

S

shaktikeshri

Adobe Employee

Hi @Logenm

Please share how are you trying to open the PDF?

GeekyGirlRex7295714

Community Expert

That error message usually indicates a problem with how the server is authenticating your request to access the PDF. The key part is <AuthenticationErrorDetail> section and <Message> section. It is pointing to a missing or incorrectly formatted security parameter ("sp") needed for authentication. It seems that the issue isn't with the PDF itself, but with your access permissions or a temporary server-side problem.

Could you tell me how you are trying to open the PDF? Does it happen only when you double-click to open the file, or does it also happen if you launch Acrobat and choose Open > File?

Thanks!

Writer | Developer | Facilitator | Geek!

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