Opening pdf file from SharePoint Online has issue.

Question

Adobe Acrobat for Microsoft 365 has been integrated in our Environment. When copy link from a pdf file on Sharepoint, and shared the link to user through email, when user click the link, a browser opens a black screen and said, "Something went wrong, please try again later" for a few seconds, then it open from the browser with no issue. When user open the pdf file directly from the Sharepoint by select the ellipses, open | Open from Adobe Acrobat, there is no issue. How can I fix the issue of getting the error message?

Amal. · Answer

Hey there,Hope you are doing well and thanks for reaching out and sharing the issue. It looks like the PDF links shared through email are causing a short delay before opening properly in the browser. Since the file opens just fine when accessed directly from SharePoint or using the “Open from Adobe Acrobat” option, it’s likely not a file issue — more about how the link is being handled when clicked from an email. This issue looks more like a loading glitch or redirection delay. If it keeps happening often, your IT team might also want to check if there are any network filters or proxy setups interfering with PDF previews. Hope this information will help.

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