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Marcell33581817q1pe
Participant
December 28, 2023
Question

Opening PDF from Adobe document cloud

  • December 28, 2023
  • 1 reply
  • 1934 views

Hi,

I have an Adobe Creative Cloud via the company I work for. In this package, most (all?) Adobe Creative Cloud applications are included, also Adobe Acrobat Pro.

I also use this account on my iPad and my laptop. On the iPad, I am able to open PDF files that are in the Adobe cloud without any issue. However, on the desktop, I can only do so via the in-browser online application. If I use the desktop Adobe Acrobat Pro, I cannot find any PDFs that show up in the online in-browser application, or in the IOS Adobe Reader application. 

 

Anyone knows how I could access the documents in the cloud via the desktop Adobe Acrobat Pro?

 

Thanks in advance,

Marcell 

    1 reply

    Amal.
    Amal.
    Legend
    December 28, 2023

    Hi @Marcell33581817q1pe 

     

    Hope you are doing well and thanks for reaching out. 

     

    Please go to Preferences (Ctrl,Cmd+K) > General > Select , 'Show online storage when opening files' > Click OK and reboot the computer once and see if that works.

     

    Let us know how it goes.

     

    ~Amal

    M
    Marcell33581817q1peAuthor
    Participant
    January 4, 2024

    Hello Amal,

     

    Many thanks for your response. I have executed the steps you have indicated, unfortunately nothing changes whether "Show online storage when opening files" is selected or not.

    Any other tips how I could access my pdf docs in the cloud?

     

    Best,

    Marcell

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