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AngelaHough
Participant
January 22, 2020
Question

Opening pdf using IE (Acrobat Pro DC)

  • January 22, 2020
  • 1 reply
  • 187 views

I have two users that use an online software to populate forms.  The only difference between the two users' systems is one is running Acrobat DC and the other is running Acrobat Pro DC.  When creating the populated form, it should open in the web browser (must use IE).  Acrobat DC opens properly.  Acrobat Pro DC opens the document in the actual software and the form appears, but the data does not populate.

 

Both users have the same settings in Acrobat Preferences\Internet.  In IE, the Acrobat Reader is disabled on both machines.  It's group policy so it cannot be enabled (plus, it wouldn't make sense that the problem is there since it populates correctly on one machine with the same settings).  Both users are properly logged in to our Enterprise product.  We also tested with the online software support, and the data is reaching the form, just not populating.  They feel it's because it is opening in Adobe Pro DC instead of the browser version.  

 

Any thoughts on what else I can try?  Thanks!

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1 reply

ls_rbls
Community Expert
ls_rblsCommunity Expert
Community Expert
January 23, 2020

Hi,

 

It seems as if you may have to disable Protected View in Internet Explorer, or Protected Mode  and disable Enhanced Security in Acrobat Pro DC.  Can you verify if in Acrobat DC these settings are the same?

 

Also, you may want to enable cross domain log file and see what messages do you get when the user with Acrobat Pro DC hits the  online software server that handles the forms.

 

Additionally, maybe reviewing how Priviledge locations are setup to trust the online software host. Andcheck if this has anything related to how Adobe Experience Manager Forms Server document security needs to be configured for the user with Acrobat Pro DC.

 

Are these Acrobat users using the experience manager 

 

And you've mentioned Group Policy is in use,  are these computers participating in a single domain but targetting files in a different domain managed by DFS servers? 

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