"Organize Pages" Drag and Drop Feature is Bugged

Question

I have read forum posts going four years back. Organize pages still does not function. I have multiple users who are trying to simply move a single page to a different location on THE SAME DOCUMENT and cannot do it because for whatever reason, the click and drag feature decides to work on maybe every 10th attempt. I have read over countless forums and hundreds of comments of “fixes” and “work arounds” to see that NONE of it works.

From my experience with troubleshooting this issue, I can only say that all of the new “features” that have been added to the organize pages tab has pushed the drag feature behind some magical overlay that my users may or may not be able to get around. I have set pdf/a to never, I have checked security restrictions, I have repaired, I have uninstalled and reinstalled. I have spent a literal business week down this rabbit hole. Does anyone have a reasonable solution to this issue?

Amal Jaiswal · Answer

Hello @seth_4101I hope you are doing well, and thanks for reaching out. Sorry for the trouble this has caused, especially after the amount of time you've already put into troubleshooting it.Since the standard workarounds haven't helped, a few details would help us narrow this down further:Which exact Acrobat version and build are you on (Help > About Adobe Acrobat), and is this on Windows or Mac?Does the drag-and-drop issue happen with every PDF you try Organize Pages on, or mainly with certain files (for example, larger files, scanned files, or files with security restrictions)?Are your users all on the desktop app, or does anyone see this in Acrobat online/browser as well?Just to isolate whether it's document-specific, does the same intermittent behavior happen if you create a brand new blank PDF and try reordering pages there?We're here to help, just need a bit more info to reproduce this on our end.Regards,Amal

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