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Andreas1093532
Participant
June 7, 2018
Question

OSX 10.13.4 - Acrobat Pro NOT WORKING

  • June 7, 2018
  • 3 replies
  • 1464 views

Hi,

My Acrobat Pro won't start up on my MacBook Pro 13" 2017 USB-C model.

I run OSX 10.13.4 and Version 18.011.20040 on my Acrobat Pro.

Everytime i start the program up, then it minimize and won't respond at all.

Under "Job list" it responds fine, and the icon is still at the bottom of the screen saying it's open and running.

I've tried the following:

Full reinstall of Acrobat Pro

Deleted Containers

Pram Reset (probably won't help )

I'm running a normal Adobe Reader right now, so i have something to open my pdfs in, but without the pro settings

Hope some of you can help me troubleshoot this problem.

This topic has been closed for replies.

3 replies

Adorobat
Participating Frequently
June 8, 2018

Hi Andreas,

As per the issue description mentioned above Acrobat Pro not working on your mac machine, is that correct?

Try rebooting the machine if you haven't already and check if that resolves the issue.

Also, try troubleshooting steps given in this forum thead under correct answer and check if that helps:

Unable to View PDF's Other Than Full Screen Mac

If that doesn't work, reset preferences for Acrobat using the steps given in this link: How to reset Preference settings in Acrobat.

Let us know if you need any help.

Shivam

Andreas1093532
Participant
June 12, 2018

Didn't work

Adorobat
Participating Frequently
June 18, 2018

Hi Andreas,

If you have an individual subscription or perpetual license for Acrobat Pro, try removing Acrobat using cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, reinstall Acrobat and check.

IMPORTANT:

CLEANER TOOL IS NOT FOR USE WITH ANY CREATIVE SUITE PRODUCTS INCLUDING SUITES THAT CONTAIN ACROBAT. IT CAN ONLY BE USED WITH STANDALONE VERSIONS OF ACROBAT AND ADOBE READER.

Thanks,

Shivam