Outlook 365 convert problems

So let's see if any of these help:

1) Right-click o nthe short cut icon of Outlook 365 (Outlook.exe), select Properties and then the Compatibility Tab. "Run this program in compatibility mode" should be unchecked. And then run the troubleshooter for this application. Right-click again Outlook.exe, and then select troublshoot compatibility---> troublshoot program---> use recommended settings

2) The steps above didn't work, then see here: https://support.microsoft.com/en-us/help/2800094/incompatibilities-between-office-programs-and-adobe-acrobat-pdfmaker-o  <--------it involves some few extra steps together with registry editing

3) Also give this a try: https://docs.microsoft.com/en-us/deployoffice/compat/manage-compatibility-mode-for-office

This last link involves managing compatibility mode for office applications using Group Policy to set the default compatibility mode on file creation policy

Hope this helps

That will work, however then the attachements are not there.  This is how the convert feature worked several years ago. 

Yes, adding to the conversation you should try to update everything as your first approach (operating system, Adobe Acrobat, MS office application), also try to uninstall and reinstall the PDF internet access pluging for Outlook and web browser, defaulting your Outlook as email handler in Adobe Acrobat, defaulting the PDF ownership back to Adobe Acrobat as opposed to MS Edge browser ( in the case of using Windows 10), 

Post the same question in a Microsoft Outlook 365 support forum or TechNet forum.

And ensure that all dependencies, such as any other addons like VB Basic addins, visual C++ addins are also updated (or uninstall them if you prefer just for troubleshooting pirposes).

Try creating a new user account in that operating syatem and try again OR, backup your data, delete the current user profile for that Outlook account a create a new one.

Hi Jenniferp,

Thanks for reaching out. As described above, you are not able to convert the emails to PDF from outlook, correct?

• What is the workflow/steps you are doing to convert the emails to PDF?
• Is this a behavior with emails only?
• What is the error message you receive when you try to convert the emails to PDF? Could you please share the screenshot of the same.
• Are you able to convert other format files to PDF present locally on your computer? 
• What is the version of the outlook and Adobe Acrobat/Reader installed? To check the version of the application please use the link https://helpx.adobe.com/acrobat/kb/identify-product-version.html
• Check for any pending updates and try updating the outlook, also try to update the OS for any necessary and recommended updates, reboot the computer and see if that works for you.

We are here to help, just need more information

Regards

Amal