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Participant
October 25, 2023
Question

Outlook Crashing when opening .pdf attachment from email (Adobe Document Cloud for MS Outlook Addin)

Hello

Problem
Outlook crashes for one of our users when they try to open a PDF attachement from their email they received. As soon as they try to open the .pdf from the email outlook crashes because there is a problem with the Adobe Document Cloud for MS outlook add-in. Outlook disables the add-in but our user needs to use it.

Solutions tried:
1) Already tried to see if I could have her work around when disabling the Add-in, but it gets re-enabled, so it will need to be used
2) Tried repairing both Adobe and Microsoft Office 365
3) Tried fixing the load behaviors in the registery for Adobe Add-ins
4) Make sure that both Adobe Acrobat and MS 365 applications are up-to-date with most recent version

Overiew:
None of these solutions worked and the user is still having Outlook crash. I will be reinstalling Adobe to see if this works. Does anyone have a solution to this?

5 replies

Participant
November 30, 2023

Looks like this is still an issue after about 2 weeks. We are experiecing the same outlook add-in crashing Outlook.

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Participant
August 14, 2024

My issue was quite the opposite. Adobe wa crashing when opening a document from outlook. Disabling new acrobat reader from the adobe menu fixed my issue. 

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Souvik Sadhu
Legend
September 29, 2024

Hi @paperlessi10807983,

 

Hope you are doing well. 

 

We are live with the latest version (2024.003.20112). 

Please update the application to the latest version and let us know if that fixes the issue.

 

-Souvik

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Participant
November 2, 2023

Update: Looks like uninstalling Adobe Acrobat Pro and the Acorbat Genuine services from the laptop and reinstalling actually fixed the issue so far. User hasn't experienced the issue with Add-ins causing outlook to crash. 

Not sure if this will work for anyone else, but definately might help!

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