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martinm19263937
Participant
May 17, 2018 8:50 PM UTC
Answered

Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

Outlook does not display Acrobat PDF files when you want to attach recent items to an email.

Dom FioccoCorrect answer
Participant
Mar 22, 2022 12:00 AM UTC

I found the solution and it was quite simple but hard to find. Im using windows 11, but i think it will also work in win 10.

- goto desktop and right click, choose personalize.

- on left choose personalization.

- choose start

- enable "show recently opened items in start, jump lists, and file explorer"

 

- resart outlook.

- open word, excel, or any app and print a doc to Adobe printer.

- that newly created pdf should now be on the attach a file list in outlook.

problem fixed! 

 

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19 replies

wjscampbell
Participant
Jun 14, 2024 12:21 AM UTC

I was having the same problem with the jump list  not including pdf files.

I turned Outlook off, went to the settings - personilization - start - turned the jump list off - cleared out of settings, went back to setting - personilization - start and turned the jump list on again, started Outlook and tested the recent files list and there was adobe on the recent files list.

Hope this helps someone because I have been living with this annoyance for a couple of years. 🙂

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    Simon25470708mhlp
    Participant
    Aug 1, 2022 10:06 AM UTC

    Hello all, we have this issue across all our machines.  We have checked and enabled the setting as referenced in the advice given ("Show recently opened items in Jump Lists on Start or the taskbar") but the problem is still appearing.

     

    Anyone got any other ideas?

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      kim266680537cc4
      Participant
      Sep 15, 2023 12:33 PM UTC

      did you get this fixed?  I am experiencing the same issue, but a year later?  I have the jump list set to on.

       

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        Kevin34429264tzep
        Participant
        Dec 23, 2023 1:17 PM UTC

        same for me, any updates?

         

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        Adorobat
        Adorobat
        Participating Frequently
        Jul 26, 2018 11:57 AM UTC

        Hi Martinm,

        As per the issue description mentioned above, you are not getting pdfs under recent items when trying to attach a file in an email, is that correct?

        Could you let us know dot version of Acrobat and the operating system installed on the machine? You may refer to the steps given in this link on how to check the version in Acrobat: Identify the product and its version for Acrobat and Reader DC

        Also, let us know if you are getting other files  - txt or doc files under "Recent files" in Outlook?

        Let us know if you need any help.

        Shivam

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        meganb5007620
        Participant
        Oct 11, 2018 4:38 PM UTC

        I'm having this problem also.  I have Acrobat Pro DC.  Other files are showing in "Recent files" in Outlook, just not pdfs. 

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        Adorobat
        Adorobat
        Participating Frequently
        Oct 17, 2018 3:11 AM UTC

        Hi meganb,

        As mentioned, pdfs are not showing under "recent items" when trying to attach a pdf in an email, could you share Acrobat DC version you are using on the machine: Identify the product and its version for Acrobat and Reader DC

        Outlook version and the operating system installed on the machine?

        Try rebooting the machine once if you haven't already and check if the issue continues.

        Also check if "Show recently opened items in Jump Lists on Start or the taskbar’ is turned on in Settings> Personalization> Start

        Let us know if you need any help.

        Shivam

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