Outlook for Mac does not display .pdf file types until they are opened using Adobe Acrobat Pro

Question

I have an employee that is running into an issue on his new MacBook Pro, using Adobe Acrobat Pro (updated) and Outlook for Mac (updated). Whenever you click the attach file icon (the paperclip) in outlook it will not display any .pdf file types that have not been opened by Acrobat. For example, if he downloads a file for review, then wants to send it on it will not appear in the list of attachments. If he "drag and drops" the file into the email it will work. I saw a previous post regarding this issue for windows but there was not a fix listed for Mac. Has anyone experienced this issue before?

Thanks for the help. Let me know of any further information you need from me.

AkanchhaS8194121 · Answer

Hi @ITSpecialist

Sorry for the delay in respnse.

Could you please be specific about where exactly he isn't able to see the .PDF files for attachment, in Outlook?

When you click on the "Paperclip" attachment icon, you get to choose the "Recent" files. This is basically the files which are opened recently on your system (if the file is not opened, it will not appear here).

Next, you get a bunch of folders, Locate the item or folder that you want to attach, select it, and then click Choose.

This is the design behavior of Outlook, whether its Mac or Windows.

If you are not getting the .pdf file when you choose a folder, then check if you have All Files selected in your library location.

If this is not what you were referring, then please share the screenshot of what your employee is seeing during attachments.

Thanks,

Akanchha

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