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Participant
May 19, 2020
Question

"Over activated" Acrobat 11

  • May 19, 2020
  • 1 reply
  • 386 views

Does anyone know how to get support from someone in the states? I've contacted support several times and cannot get ANYWHERE on this problem. I have several "orpahned activations" on machines that are no longer available to me and I want to recover those activations for use on current machines. Every post I've seen on this issue says to contact Adobe Support but so far I have been just chasing my tail. 

 

I was hoping that Adobe would be able to give me a list of activations so I could ID the ones that I want to recover and they would be able to do that.  

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1 reply

try67
Community Expert
Community Expert
May 19, 2020

No-one but Adobe can help you with this. Contact them again and ask for an "activation reset", even though the product is past its end-of-life.