Overlapping text when editing in browser

Forum|Forum|1 year ago
December 3, 2024
2 replies
679 views

Hi, this is suddenly a new issue we are experieincing when trying to edit text in a field. This only happens when the field is being edited in the browser which is how we use the form. This never happened before but is now suddenly a problem accross any browser etc. Anyone have any clue how to fix this?

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ted_4142Author

Participant

Still have been unable to trouble shoot this issue. Anyone have any ideas?

BarlaeDC

Community Expert

Hi,

I have taken a look at your file, and I am unable to replicate the problem so I cannot provide any help. Although when I edit the field, it is all 1 line, not multi line as you have in your example. I don't know if that would make a difference

checked in

Acrobat

Reader

Acrobat for Chrome

Chrome

Firefox

BarlaeDC

Community Expert

Hi,

When you say browser, do you mean using the "Adobe Acrobat for Chrome" extension, or are you using the inbuilt features of the browser, we can only really help if it is an Adobe Acrobat related issue, if you want to post the form we can check there is nothing specific in the PDF form that may cause this.

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ted_4142Author

Participant

Thanks for the reply. This is happening in any browser despite it having an extension installed or not it seems. This is happening when the file is opened in the browser which takes you to "document cloud" to be edited. I tried creating a PDF from scratch with just one text box in it, and it still does this when trying to edit in the browser. The text initially looks fine, but after you save, go back into the document, and click in the field again, that is when it shows that overlapping. I attached the new PDF I made to test to see if my original file is corrupted, but it still does the same thing with this new document.

Doctest.pdf

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ted_4142Author

Participant

I feel like this must be due to some update adobe pushed out or something? This never happened before but it is happning all of a sudden despite what browser someone uses.

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