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Danny Occoquan
Known Participant
August 14, 2017
Question

Pan and Zoom doesn't turn on

  • August 14, 2017
  • 2 replies
  • 1864 views

Hi -

I have Acrobat Pro DC, version 2017.012.20095, and in the last few weeks View > Zoom > Pan and Zoom doesn't pop up the floating window when I try to turn it on.  A checkmark appears and disappears beside the menu option but the window doesn't pop up.

Over the past few months it's become more erratic, but usually restarting Acrobat will make it pop up normally.  Now even that doesn't work. 

I use that floating window a lot when setting destinations manually or resetting auto-set ones, the top is a great guide to get absolutely consistent distance from top of screen. Alternatively, is there another pop-up floating window in Acrobat?

Thanks!

2 replies

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Danny OccoquanAuthor
Known Participant
October 27, 2024

re: my original post, eventually the pan & zoom window came back on its own.  Now it's 2024. Just loaded Acrobat Pro (2024.003.20180 / 64-bit) on new Lenovo laptop . The floating pan & zoom window doesn't work. Frustrating, as I noted in 2017, since I use it when manually setting destinations. Pain to work around. Any ideas? My guess is if I don't do anything it will eventually start working in a month or two like last time. 

Amal.
Amal.
Legend
January 15, 2025

Hi there

 

I hope you're doing well, and thank you for reaching out.

I’ve reviewed the issue on my end and was able to reproduce the steps. It seems to be functioning as expected on my side. To ensure we are aligned, could you please provide the following details:

  1. The version of your operating system (OS) and Acrobat Pro.
    • To check the Acrobat Pro version: Open Acrobat, click on Help > About Acrobat,

  2. Please verify if your software is updated to the latest version (24.05.20320) by selecting Help > Check for Updates in Acrobat Pro. After updating, kindly restart your computer to ensure all updates are properly applied.

You may also try to reset the Acrobat preferences as described here https://adobe.ly/40wsabt and see if that works.

If you’ve confirmed that everything is up to date and the issue persists, it would be really helpful if you could share a brief screen recording showing the steps you’re taking and the issue occurring. This will give me a clearer understanding of the situation and help us resolve it more effectively.

 

 

 

Adorobat
Adorobat
Participating Frequently
August 14, 2017

Hi!

Based on the issue description mentioned above, Pan & Zoom floating window doesn't pop-up when enabling it using View > Zoom option, is that correct?

Please try following troubleshooting steps:

Launch Acrobat > click Edit > Preferences

Under Categories > 3D & Multimedia > check the box "Enable hardware rendering for legacy video cards"

Click OK > reboot the machine and try again.

If that doesn't work, repair Acrobat DC by clicking "Repair Installation" under "Help" menu. Once the repair is finish, reboot the machine and try again.

Let us know how it goes.

Shivam

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Danny OccoquanAuthor
Known Participant
August 18, 2017

Hi Shivan ... Sorry delay responding, busy busy ... the Edit, Preferences legacy video card setting was already enabled.  I also ran repair the other day.  Multiple reboots since then.  Still no pan & zoom.  Thanks, Danny

Adorobat
Adorobat
Participating Frequently
August 21, 2017

Hi Danny,

Please try resetting preferences for Acrobat and see if that helps:

Steps are given here:How to reset Acrobat Preference settings to default.

After resetting the preferences, reboot the machine and try again.

Keep us posted with the results.

Shivam

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