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cw_2038
Participant
October 6, 2025
Answered

Password prompt box error

  • October 6, 2025
  • 3 replies
  • 197 views

Windows 11 • Chinese • version 25.001.20693

Some Acrobat Reader files are password-protected. If you close the password prompt box for one file, other Acrobat Reader files won't open anymore. You'll need to restart the computer to open them again. Please fix the bug. Thanks.

Correct answer AnandSri

 

Hello @cw_2038

 

I hope you are doing well. The issue has been addressed with the latest release of Acrobat version: 25.001.20813 Planned update, Oct 17, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

 

Let us know if you experience any issues.

 

Thanks,

Anand Sri.

3 replies

AnandSri
AnandSriCorrect answer
Legend
October 24, 2025

 

Hello @cw_2038

 

I hope you are doing well. The issue has been addressed with the latest release of Acrobat version: 25.001.20813 Planned update, Oct 17, 2025. Check for any pending updates by navigating to Menu > Help> Check for Updates. Install the updates, restart the app and the machine, and try again.

 

Let us know if you experience any issues.

 

Thanks,

Anand Sri.

AnandSri
AnandSri
Legend
October 10, 2025

Hello @cw_2038

 

I hope you are doing well, and we're sorry for the trouble you had.

 

We have reported this issue to the product team, and they are working on identifying the root cause and developing a fix. We'll share an update here once the fix is available in the public update.

Thank you for your time and cooperation on this.

 

Regards,

Anand Sri | Acrobat Community Team

Randy Hagan
Community Expert
Randy HaganCommunity Expert
Community Expert
October 6, 2025

This is a user-to-user forum for addressing issues with Adobe Acrobat. We don't have the pull with Adobe developers to fix any bugs found in the software.

 

That doesn't mean, though, that you can't address the right folks and press for a fix to Acrobat problems; only that you can't do it here. If you'd like to file a bug report, you can address Adobe directly with it through this link.

 

Hope this helps,

 

Randy

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