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Participant
October 17, 2024
Question

Password protected documents showing blank

  • October 17, 2024
  • 2 replies
  • 847 views

I have receive passport protected documents regularly. Never had an issue.  All of a sudden,  when I open them, they show as blank documents.  Does anyone have an idea what I can do to fix it? 

This topic has been closed for replies.

2 replies

try67
Community Expert
Community Expert
October 17, 2024

What application are you using? On what OS?

Does it happen if you open files you've viewed in the past, and which worked correctly?

Participant
October 17, 2024
It's on my phone.

Yes, it's happening to files I used to be able to open
try67
Community Expert
Community Expert
October 17, 2024

Try it on a regular PC, using Acrobat or Reader.

Participant
October 17, 2024

Password protected 🤦🏻‍♀️autocorrect