Password Protection function process not working today

Question

after selecting protect with password tool - nothing happens - no dialogue box opens to ask me to enter chosen password.

This is a function I frequently use on my app and I tried it also today in a web browser of Acrobat - no joy..

It does not appear to be part of an upgrade I am missing. I have restarted laptop a couple times and re opened app.

PLease if you have any advice I would appreciate it. Thank you

Amal. · Answer

Hi @darcysmyman35710533pf56

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20555 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Let us know how it goes.

~Amal

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