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Participant
January 7, 2025
Question

Paying for an account I don't have access to

  • January 7, 2025
  • 1 reply
  • 196 views

Hi, i'm writing because I have a big problem. I'm paying for an adobe account (not this one) which I have no access to, nor know exactly which one is it. All I know is i'm paying 24 a month for something I'm not using. I tried to see if it was my parents account, but got no success. All i want to know is which account I'm paying for, so I can cancel it. I would be very grateful if someone could give me an answer

1 reply

Souvik Sadhu
Community Manager
Community Manager
January 15, 2025

Hi @maria_0236,

 

Hope you are doing well. Sorry for the trouble.

 

You might want to write about this to our billing team on our social handles:

 

Facebook- @ Adobe

X (formerly Twitter) - @ AdobeCare

 

They would be able to take this up and assist you in real-time.


-Souvik