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noraa20746463
noraa20746463
Participant
November 23, 2018
Question

payment

  • November 23, 2018
  • 1 reply
  • 685 views

hi guys :

Please i need your urgent assist i just tried to download adobe player last month but it never works and they i tried to deactivate it

but the website is like a maze you never reach it

no customer support nothing clear i end out finding they took from my bank account 40 euro for something i never use

How can i contact them in order to get back my money and stop this automatic payment without my authorization

This topic has been closed for replies.

1 reply

Adorobat
Adorobat
Participating Frequently
November 23, 2018

Hi noraa,

We tried finding the details for your account using the email address you are logged into the forums, but no details were found. Do you have any other email address associated with the purchase?

You can also visit the following help documents on how to:

How to cancel your Adobe Creative Cloud plan or membership

Cancel your membership or subscription | Adobe Acrobat, Document Cloud PDF services

Let us know if you need any help.

Shivam

noraa20746463
noraa20746463Author
Participant
November 23, 2018

Dear shivam

This is what i tried to explain i didn't receive invoice or request to subscribe

I just found it in my bank statement

Please find the attached file

Im asking the full refund and to unsubscribe as im not interested

Sent from my iPhone

Adorobat
Adorobat
Participating Frequently
November 26, 2018

Hi noraa,

Please contact the support which would be happy to assist you regarding subscription related issues:

Contact Customer Care

-Shivam

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