Payment Deducted but Subscription Not Updated

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Dear Adobe Support Team,

I hope this message finds you well.
I’m writing to report an issue with my Adobe subscription. A payment was deducted from my account, but my subscription has not been updated or activated yet.

Here are the details:

• Email associated with my Adobe account: hlm.design87@gmail.com

• Date of transaction: 29 october 2025

• Amount charged: 154.35 AED

• Payment method: card

Please check this issue and update my subscription or refund the amount as soon as possible.
I’ve attached proof of the transaction for your reference.

Thank you for your assistance,
nazmah