PDF/A et accès au Contrôle en amont

Question

Bonsoir à tous.
 
Je ne peux pas avec Acrobat Pro enregistrer en PDF/A :  à chaque fois plantage d'Acrobat Pro et message "Impossible de copier les préférences utilisateur".
Quand je souhaite accéder au Contrôle en amont j'ai le même message et plantage d'Acrobat qui ne répond plus.
Win 10 Pro sur station de travail pro Dell.
 
Merci à vous si vous avez une idée.
Au passage j'ai intégralement désinstallé tout Acrobat avec nettoyage complet du registre et remise au propre.
Idem

Amal. · Answer

Hi @YESAUDIO

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20470 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://adobe.ly/48GGn7q

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

If it still doesn't work, would you mind collecting the Adobe CC logs https://adobe.ly/3SqzKjS , Procmon logs (Win Only) https://adobe.ly/3StoDGX and Crash/freeze logs https://adobe.ly/3S70HHV and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

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