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M
MJB66
Participant
September 1, 2020
Question

PDF cannot be saved or exported.

  • September 1, 2020
  • 3 replies
  • 1599 views

Error messages attached.  I need to change the security permissions but cannot do so.  This is a document downloaded from a Government of Canada site and they all have the same problem.  

    This topic has been closed for replies.

    3 replies

    Bernd Alheit
    Community Expert
    Bernd AlheitCommunity Expert
    Community Expert
    September 2, 2020

    Why want you change the security settings?

    Amal.
    Amal.
    Legend
    September 2, 2020

    Hi there

     

    ++ Adding to the discussion

     

    What is the version of the Adobe Acrobat DC You are using? To check the version go to Help > About Adobe Acrobat and make sure you have the latest version 20.12.20043 installed. Go to Help > Check for Updates.

     

    Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If its a file specific issue please share the file with us for testing.

     

    Please upload the file to the document cloud https://documentcloud.adobe.com/link/home/ generate the link and share it with us.

     

    Regards

    Amal

    M
    MJB66Author
    Participant
    September 2, 2020
    I cannot even upload it.

    Michael Bryant
    He/Him, Executive Director & General Counsel
    416-646-1400
    MBryant@ccla.org
    https://ccla.org/
    900 - 90 Eglinton Avenue E. Toronto, ON M4P 2Y3
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    This e-mail message (including any attachments) may be confidential and protected by solicitor/client privilege and is intended for the addressee(s) only.
    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    September 2, 2020

    With your file opened in Acrobat just click on the share link icon (it has a cloud and paper clip icon--- far right corner of the Main Toolbar).

     

    When you click on that icon it will upload a copy of your file automatically to the Document Cloud. 

     

    A checkmark iwill turn green when the link is ready and copied into temporary memory (the clipboard).

     

    So just reply back here by all you have to do is right-click and paste the link in the chatbox messaging window that were using, and click "Post"

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    September 1, 2020

    Is this happening in macOS?  It looks like is macOS.

    ls_rbls
    Community Expert
    ls_rblsCommunity Expert
    Community Expert
    September 1, 2020

    If it is macOS, I can think of a similar workaround for this issue that was addressed yesterday by ACP Karl Heinz Kremer to a MS Windows 10 user.

     

    It seems like the file viewer (in macOS the "Finder" file viewer) hogs certain applications as if they're used by another program when you have the "Preview Pane" enabled.

     

    In MS Windows 10, openWindows Explorer, click on the "View" tab and clcik once on "Preview Pane" to disable.

     

    In macOS , open the Finder, click on the "View" in the menu bar and select "Hide Preview Pane" (or "command"+"shift"+ "P"  keyboard combination).

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