PDF Close suddenly

Question

The problem is that every time I search within the comments I place in any PDF file, the file suddenly closes without any reason, and it deletes the comments I made on it if I haven't saved them before it closes suddenly. What should I do?

Amal. · Answer

Hi there

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here (https://adobe.ly/4eRy0sS)

~Amal

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