PDF Collaboration

You can turn off the cloud options under your preferences. Then you will have the original email or server-based sharing options for commenting.

Hi there 

Hope you are doing well and thanks for reaching out.

When a PDF is stored in a shared OneDrive folder, the behavior you’re seeing is usually related to where and how the comments are added. Here are a few tips to help keep comments and notes in sync and visible for everyone:

Why this happens

• Acrobat online (web) and Acrobat desktop handle comments slightly differently.
• If someone adds comments in the browser preview or OneDrive’s built-in PDF viewer, those comments may not fully sync with Acrobat desktop.
• Opening the file directly from OneDrive vs. opening a downloaded copy can result in different comment states.
  
  

Best practices to avoid sync issues

1. Use Acrobat for commenting: Ask collaborators to open the PDF using Adobe Acrobat (desktop or web at https://adobe.ly/4j7NLyt) instead of OneDrive’s preview viewer.
2. Avoid editing downloaded copies: Downloaded files create local versions. If comments are added there, they may not sync back to the shared file unless re-uploaded.
3. Open the file directly from OneDrive in Acrobat: In Acrobat desktop, use File > Open > OneDrive (or add OneDrive as a connected storage) so everyone works on the same cloud version.
4. Save and allow time to sync: After adding comments, make sure the file is saved and give OneDrive a few moments to fully sync before others open it.
5. Check comment filters: In Acrobat, open the Comments panel and confirm no filters are hiding comments (for example, showing only your own comments).

Let us know how it goes.

~Amal