Skip to main content
K
Kendall25203671tryp
Participant
January 8, 2024
Question

PDF Compare on Mac

  • January 8, 2024
  • 3 replies
  • 1899 views

Is it possible to use the PDF Compare function on the latest version of Acrobat (2023.006.20320) on Mac? I've had troubles comparing files on Mac before, but now I keep getting the error "Acrobat could not create the report document!" and I can't figure out a workaround. Any tips would be greatly appreciated!

    3 replies

    M
    Marvelous_focus7619
    Participant
    June 4, 2025

    Same problem as well for at least the past 2 weeks. "Acrobat could not create the report document".

     

    -MacOS version 15.5 (24F74)
    -Apple M2

    I have tried all the suggested fixes, and none work. @Amal. we need this fixed please. 

      M
      Marvelous_focus7619
      Participant
      June 4, 2025

      Note to anyone else having this problem: Google Gemini can compare PDFs and show the changes. This makes me question my Acrobat Pro subscription. GenAI may make Acrobat Pro irrelevant. 

        T
        Community Manager
        Tariq AhmadCommunity Manager
        Community Manager
        July 11, 2025

        Hi @Marvelous_focus7619, 

         


        Sorry for the delayed response.
        It would be very helpful if you could share a video of the workflow and the problem. This will help us reproduce the issue with exact steps and get details about the issue. 

         

        To help us investigate the issue further, could you please share the diagnostic logs? 

         

        To collect the logs:

        1. Download and run the Diagnostics Utility from:  https://adobe.ly/4lHwRqs
        2. Click on Start Diagnostics. Ensure advanced logging is checked.
        3. Launch Acrobat, and reproduce the issue with your file.
        4. Once done, click Stop Monitoring.
        5. Copy the Log ID and share it with us.


        Last but not least, if possible, please share a pair of sample files that show a reproducible case.

         



        Best regards,
        Tariq | Adobe Community Team

        1
        143 Prof infograPhil
        Participant
        January 23, 2025

        We have the same problem on several computers in our school. None of the below attempts have resolved the issue (using local files). 

        • Rebooting the computer
        • Uninstalling Acrobat Pro and erasing preferences
        • Allowing Complete Disk Access in System Settings
        • Allowing Control of the Computer in System Settings (Accessibility)
        • Running a complete maintenance and cleanup with Titanium Onyx

        The files compared are single pages without graphics and we get the same result wether we compare whole files or text only.

        Without this function, our students have to fall back on comparing printouts on a light table. 

        A solution would be very appreciated! 

          L
          Lizaaa
          Known Participant
          May 16, 2025

          Same problem here!

          I can't compare PDF with Acrobat Pro version 2025.001.20476, on Mac OS Sequoia 15.5 (MacBook Pro, Apple M4 Pro).

          Please find a solution quickly, we pay a fairly high license fee, so the software should work fine!

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            January 8, 2024

            Hi @Kendall25203671tryp
             
            Hope you are doing well and sorry to hear that
             
            Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.
             
            What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.08.20458 installed. Go to Help > Check for updates and reboot the computer once.
             
            Please try to reset the Acrobat preferences as described here https://adobe.ly/3TOuZBB and see if that works.

             

            ~Amal

            K
            Kendall25203671trypAuthor
            Participant
            January 8, 2024

            Hi Amal,

            I do have the most recent version that you posted. This seems to be an issue with all PDFs, not just the specific two I've been trying. I also tried accessing them locally and I still got the same error.

             

             

            Amal.
            Community Manager
            Amal.Community Manager
            Community Manager
            January 9, 2024

            Hi there

             

            Have you tried to reset the Acrobat preferences as suggested?

             

            Also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

             

            If it still doesn't work, would you mind collecting the Adobe CC logs https://adobe.ly/48JRFr8 and share them via any cloud storage for further investigation.

             

            ~Amal

            Terms & ConditionsAccessibility statement
            Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices