PDF conversion from Word is giving me errors

I do a weekly job on Sunday afternoon formatting a newsletter in Word. The document contains links, so if I save it from Print, the links are lost. I was using Save As... until recently I realized that it was damaging some of the links, so that they went to the wrong bookmark or nowhere at all.
Someone at Adobe I chatted with said I should use the Ribbon menu for creating PDFs, instead of Save As. That worked for a few weeks, but now it's giving me errors.
"Adobe PDF conversion could not be completed due to a service error. Please try again."

It always says it's saving to the cloud, and I wonder if the cloud storage filled up. But I don't know where it is. I really want it to save to my hard drive, not the cloud, but there doesn't seem to be any way to change that.

I need this done TODAY and Adobe support is closed. I hope someone can help.