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Participant
Sep 14, 2021 5:58 PM UTC
Question

PDF document pages turning yellow

I converted a word document into PDF using Adobe Acrobat Pro and all of the pages turned yellow. Does anyone know how to delete or turn off the yellow pages and make them just normal white pages?

 

301 replies

Participant
Sep 30, 2021 12:27 PM UTC

This worked thanks!

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aliciat97893320
Participating Frequently
Sep 28, 2021 6:40 PM UTC

Please review earlier posts from myself which include adobe directed fix.  The accessibility WILL NOT fix the issue.  It is a conflict with the monitor in your settings.  

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Participating Frequently
Sep 28, 2021 6:46 PM UTC

I tried that, it doesn't fix mine.

 

 

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aliciat97893320
Participating Frequently
Sep 28, 2021 11:20 PM UTC

It is NOT the accessibility fix.  I see you replied to someone. It is a monitor fix provided directly from Adobe.  You will need to UNDO the accessibilty bandaid fix before doing this:

 

There is a workaround to fix the issue. Please follow the below steps to fix it.

* Close Acrobat DC


* Open Control Panel>Color Management


* Select the display (monitor) from the dropdown list and check the box "use my settings for this device"


* After this, select any existing ICC profiles you see and click on Remove button


* Once this is done, please click on Add and choose the ICC Profile called sRGB IEC61966-2.1 and click on Ok and then close.

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Participating Frequently
Sep 28, 2021 6:12 PM UTC

I have the same problem, that solution (Edit - Preferences - Accessobility - Use Windows Color Scheme) doesn't fix the problem, most part of the document is still shwoing yellow color and even when I print the document, it's yellow too.When this problem can be solved by Adobe?

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Participant
Sep 28, 2021 6:22 PM UTC
Participating Frequently
Sep 28, 2021 6:42 PM UTC

@jerry39123147, I just tried it, it doesn't work for me.  

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Participating Frequently
Sep 28, 2021 5:29 PM UTC

I don't regard setting the display profile to sRGB as a solution. Some of us have wide gamut displays with custom profiles. The idea of limiting my display to an sRGB gamut is not acceptable. 

 

No one has said how this fixes the problem. Is Acrobat changing the default profile to something inappropriate and thus switching back to sRGB corrects this? If so, I can see how switching back to a more appropriate profile would correct the problem.

 

My wife's computer, however, doesn't lose the yellow background even if we do change the profile.

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Participating Frequently
Sep 28, 2021 11:42 AM UTC

Ok, I have no idea what is causing this but it does not appear to be as widespread as I thought. Only my PC at home is yellow, around 100 regular users at work (including me) not affected.

 

My home PC - Windows Colour settings are as suggested. Using the accessibility/replace document colours worked for a while, but after an enforced Adobe upgrade from the 32bit to 64 bit version what appeared on the screen was OK, but when printed the yellow backgrounds to various text boxes reappeared.

 

So I gave up and uninstalled Acrobat Reader. Then removed Adobe folders from c:\program files; c:\program files (x86); c:\program data plus the appdata Adobe folders that I could find.

 

Then re-installed Acrobat Reader DC. All seemed fine. Then I went to bed. The following morning, bad as ever. Yellow background.

 

Another couple of weeks and it will once more be update Tuesday. Perhaps that will fix it..?

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aliciat97893320
Participating Frequently
Sep 28, 2021 1:26 PM UTC

It is only on systems that did the update. Did you try the fix given to me by Adobe? NOT the accessibility fix w color Mgmt? Please see previous posts as I am not near my computer at the moment. When you do it you have to make sure you remove the other profiles for the monitors or it will not work.

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Participating Frequently
Sep 28, 2021 1:57 PM UTC
Yes, my PC already had the correct screen profile but I removed and added
in again just to be sure.
The problem I have is not so much getting rid of the yellow from the screen
but getting it off the printout as well. It all seems a bit overcomplicated
and as yet nobody seems to have come up with a fix, be that MS or Adobe.
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aliciat97893320
Participating Frequently
Sep 27, 2021 3:05 PM UTC

I received this directly from my ticket with Adobe.  So far it has worked in all my applications including acrobat, indesign, photoshop as well as when I pdf'd from Word.  NOTE:  I had to UNDO the accessibility 'fix' as it was preventing color from appearing on non-white backgrounds.  So far everything seems back to normal.

 

There is a workaround to fix the issue. Please follow the below steps to fix it.

* Close Acrobat DC


* Open Control Panel>Color Management


* Select the display (monitor) from the dropdown list and check the box "use my settings for this device"


* After this, select any existing ICC profiles you see and click on Remove button


* Once this is done, please click on Add and choose the ICC Profile called sRGB IEC61966-2.1 and click on Ok and then close.

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Participant
Sep 27, 2021 3:52 PM UTC

Yes, it works. You have been fantastic

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Participant
Sep 26, 2021 7:28 AM UTC

This is driving me insane as well. I will likely cancel my Adobe Creative Cloud subscription if this is not immediately resolved. Frankly, Adobe Acrobat Pro DC is the only Adobe app I regularly use and if it is malfunctioning, I will have to seek out an alternative.

 

Nearly everything I convert to PDF or "print" to PDF has a hideous yellow background. 

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Participant
Sep 22, 2021 11:17 PM UTC

Copied from a previous reply, this correctd the issue for me.

 

It looks like the software update changed a default.

To fix it:
Edit
Preferences
Accessibility
Use Windows Color Scheme

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Inspiring
Sep 22, 2021 5:29 PM UTC

Do you have Night mode, any of you? I will also point out that this change of white (and not always transparent white even) to black for example in latest redesign of  Microsoft 365 is also horrible idea (I do already have it). https://youtu.be/NyTV6atd_1Q

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Participant
Sep 22, 2021 5:20 PM UTC

I am having the exact same issue. After the update, everything is now showing up yellow. I have changed the page colour to white, however my company logo still appears yellow and any scans. This wouldn't be a huge issue if it was just showing yellow, but when I print the documents, they show up yellow! 

 

I spent an hour with Adobe yesterday and was told to contact Microsoft Support (???) to get a new user profile created. I feel like this probably won't fix the problem, has anyone done this? 

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Participant
Sep 23, 2021 8:03 AM UTC