Skip to main content
Participant
September 14, 2021
Question

PDF document pages turning yellow

  • September 14, 2021
  • 84 replies
  • 138314 views

I converted a word document into PDF using Adobe Acrobat Pro and all of the pages turned yellow. Does anyone know how to delete or turn off the yellow pages and make them just normal white pages?

 

84 replies

Participant
September 22, 2021

Same problem here. Glad (but not glad) it seems to be a widespread issue effecting enough people for them to address it. The "Accessability" work around doesnt work on all pdfs, and still prints yellow for me. Praying this gets fixed ASAP.

Participant
September 22, 2021

Same issue. Changing the background doesn't remove the yellow from graphics or text boxes. Anyone have a software fix yet?

Participant
September 22, 2021

Having the exact same issue here.

 

Although I can change the background color to yellow, the yellow in my embedded images remains the same. 

 

But it doesn't seem to print the yellow.

jeremygolf
Participant
September 22, 2021

Same issue. Must be something to do with the latest update I imagine. 

Participant
September 21, 2021

I am fielding support calls at work for this issue.

An ETA on when this is going to be fixed would be nice.

Participant
September 21, 2021

My coworker's Acrobat DC Pro installed an auto update on 9/15 and she immediately noticed that her PDFs were converting from Word with varying yellow backgrounds. Our internal IT department had her change the background to white, but this still didn't prevent the yellow background from showing up when she printed. On 9/20, I connected with an Adobe rep via the website's chat function. He confirmed that this issue IS a widespread bug and that their engineering team is working on a fix. He took control of the computer and downloaded/installed a patch. Then he unclicked a box for installing automatic Adobe updates. I asked when I should turn the updates back on and he said to check back within a week. Our office is using eighteen Adobe licenses and so far only one person has had this yellow background conversion issue.

Participant
September 21, 2021

I'm having the same problem since yesterday, every existing PDF I open, that typically has a white background, now has a yellow background.  I didn't create half the documents, some of them are from others, some of them I created, they are all yellow.

Participant
September 21, 2021

I'm having this issue also.  Has Adobe provided an an ETA on a fix?

Participant
September 21, 2021

Same issue as other posters with page Background being yellow when opening a PDF in Adobe, have tried suggestions with changing Document Colours to either Use Window Colour Scheme or Customer colour - whilst this does change the majority of the background to white and images still have a Yellow Background colour - see example of image retaining a yellow colour.  this has only happened in the last few days.

 

Participant
September 21, 2021

Hi, I have been experiencing the exact same issues with Acrobat DC. I have managed to completely correct the issue. It is NOT limited to Acrobat. I believe it was caused by a recent windows 10 update. The stepps to correct the issue are fairly straight forward. You need to alter your settings in WINDOWS COLOUR MANAGEMENT! Simply remove the current default (my BenQ monitor) and replace the default with a standard sRGB 2.1 profile and your done 🙂  

Participant
September 21, 2021

Mine is set for the standard sRGB 2.1 and still getting yellow background

Participant
September 21, 2021

I also unistalled every update from Microsoft that came through in september. I also unchecked the replace documents colour setting in Acrobat. Then uninstalled and reinstalled acrobat and problem solved for me.

 

Participant
September 21, 2021

Hopefully I have some additional info to help Adobe resolve this issue.

 

Last week I had a PDF document open that all looked fine at the start of the document. As I was navigating/scrolling the document I remember thinking it rendered a bit strange. Didnt think much of it at the time so I don't recall exactly but I think a page wasn't rendered correctly and there was some yellow background and possibly some text/area missing. Then the rest of the document had a yellow background and I thought there was a glitch that affected that document. Since then any PDF I open has this yellow background. 

 

I can get rid of this using the settings that others have mentioned in Preferences -> Accessibility -> Replace Document Colors


As someone who needs to create and approve PDF files for customer consumption, this is not an option as I can't trust what I'm looking at.

 

Running 2021.007.20091 on an up to date windows 10 machine

Participating Frequently
September 21, 2021

This isn't going to sound very helpful, but just now all of my files are back to normal. JPG as well! I didn't change any settings or even restart my computer. I've turned off the Accessibility settings and it's all back to normal.

I'd love to share how I did it or know how to stop it from coming back but ¯\_(ツ)_/¯

The only thing even close to an explanation is that I tried to edit my colour profiles in Colour Settings (but I couldn't find any .ics files to apply so I just left), and then I tried to edit Gamma but it needs admin permissions so I quit that too.

Best of luck to all my fellow yellows!