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Joe345237530960
Participant
December 30, 2023
Question

PDF Download Issue on Website – Acrobat Compatibility Problem

  • December 30, 2023
  • 1 reply
  • 963 views

Hello Adobe community,

I hope you can help me with a puzzling issue I'm experiencing on my website. Recently, I've noticed that some users are having difficulties downloading PDF files from my website using Adobe Acrobat. The problem seems to be specific to Acrobat, as other PDF viewers work fine.

Here are the details of the issue:

  1. Symptoms: When users attempt to download a PDF file from my website using Adobe Acrobat, they encounter delays or, in some cases, the download fails altogether.

  2. Browser Compatibility: The issue appears to be browser-independent, as it has been reported on various browsers (e.g., Chrome, Firefox, Edge).

  3. Acrobat Versions: Users have reported encountering the problem on different versions of Adobe Acrobat, including both older and the latest versions.

  4. Other PDF Viewers: Interestingly, users who opt to use alternative PDF viewers (such as Foxit Reader or Microsoft Edge's built-in PDF viewer) do not experience any issues when downloading the same files.

  5. Server Configuration: I've checked my server logs and haven't identified any abnormalities related to PDF file requests. Additionally, the PDF files are accessible and downloadable without any issues when accessed directly without going through the website.

  6. File Integrity: I've verified that the PDF files are not corrupted and can be opened without any problems once successfully downloaded.

I'm wondering if anyone else in the community has encountered a similar problem or if there are any specific settings or configurations that might impact how PDF files are handled by Adobe Acrobat within a website context.

Any insights or suggestions you can provide would be greatly appreciated. Thank you in advance for your assistance!

 

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    1 reply

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    December 31, 2023

    Adobe Acrobat dosen't download and directly open files from websites, at least not at this time, maybe in the future.

    Users must download the file to their device, and then open it in Acrobat.

     

    This is a relatively new and evolving feature in the industry, so only a few browsers (like Edge) have added PDF viewers to their browsers. There used to be an Acrobat plug-in for browsers but  IIRC it was discontinued a few years ago.

     

    Note, however, that most of the browsers/software you mentioned don't have the full features of Acrobat. Example, although a browser might present or let the user view a PDF, the user might not be able to click hyperlinks and buttons; access bookmarks and comments; fill in form fields, and do other interactive tasks.  And they have no accessibility for those with disabilities who use assistive technologies, such as screen readers for those with vision disabilities.

     

    Those tasks usually require a full copy of Acrobat Reader, Standard, and Pro, or other PDF software.

     

    Also note that being able to VIEW a PDF is different from being able to DOWNLOADED the PDF and store it on the device.

     

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