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Roberta36776559zxtz
Participant
April 16, 2024
Question

PDF Downloaded in Chrome Automatically Opening in Acrobat

  • April 16, 2024
  • 6 replies
  • 2238 views

My Acrobat upated to version 2024.002.20687 and when I download a PDF in Chrome it automatically opens each PDF in Acrobat.  I download a lot of PDFs all at once and it is annoying to have to close out of each opened PDF before I can download the next one.  How do I get it to stop opening automatically.  I've search for answers and the only answer that seems to work for others is changing this preference below but I don't have this option.

Menu > Preferences > General > "Open PDFs automatically in reader when they are downloaded in Chrome browser"

This wasn't happen yesterday and only started this morning.  How do I fix this?

    This topic has been closed for replies.

    6 replies

    Meenakshi Negi
    Meenakshi Negi
    Legend
    July 15, 2024

    Hi All,

     

    Thank you for your patience.

     

    The issue has been resolved in the July update released today. Please try updating the application to the latest version. In Acrobat, go to Menu > Help > Check for updates.

    For more information on the update, refer to the following page: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2024.html#dccontinuousjulytwentytwentyfour.

     

    Let us know how it goes.

     

    Thanks,

    Meenakshi

    C
    Carol27145769ht90
    Participant
    July 15, 2024

    me too!

    Damn frustrating!

    I have tried everything - it's getting on my nerves!!!!

     

    M
    Miranda31893449xgha
    Participant
    June 17, 2024

    I am having the same issue and it is very frustrating as I download hundreds of files a week, I do not need every single one of those files opening automatically.

      R
      rcrh
      Participant
      May 7, 2024

      I have the exact same problem and can't find a solution.  

      Every PDF I download automatically opens in Acrobat.  Very frustrating.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        May 8, 2024

        Hi there,

         

        Would you mind sharing a small video recording of your steps and the issue occurring for more clarity?

         

        ~Amal

        Hollywooddave142
        Hollywooddave142
        Participant
        April 18, 2024

        I'm having the same issue. This is an extemely annoying problem, so it needs addressing. I would hate to have to switch to a competitor's PDF reader, just because of this one irritation!

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        April 18, 2024

        Hi there

         

        Hope you are doing well and thanks for reaching out.

         

        Would you mind sharing a small video recording of the steps you are taking that lead to the issue for more clarity?

         

        Also, would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , Procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

        Regards
        Amal

        T
        TrashPalace
        Participant
        April 17, 2024

        The same thing happened to me and it's so frustrating because everyone just says to click that option but it's no longer there!

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