Gordon26532254c1zy

Participant

Question

pdf error message (error in the script on page)

Forum|Forum|3 years ago
October 11, 2022
3 replies
1105 views

Until yesterday Adobe pdf files were opening fine but now I'm being asked to login when I try to open them and when I try to login I get as far as entering my e mail address then an error message stating "an error has occurred in the script on this page", followed by the details on the line, character, error etc.

Any suggestions?

General troubleshooting

This topic has been closed for replies.

ankit_sharma17144863

Adobe Employee

@Gordon26532254c1zy

Please follow below steps to resolve the error:

- Create dword 'iAcroLoginType' = 5 (decimal) at below registry location:

'Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

Please let us know if this resolves the issue.

Thanks,

Ankit

Community Manager

Community Manager

Hi Gordon26532254c1zy,

Thank you for reaching out.

Would you mind sharing more details about this issue?

- Did you start receiving this error recently?

- Share the steps that pop-ups the error message.

- Share the current Acrobat and OS versions on the machine.

Thanks,

Meenakshi

ankit_sharma17144863

Adobe Employee

Hi @Gordon26532254c1zy ,

The issue has been fixed. Can you please try now and let us know if you are still facing the issue.

Thanks,

Ankit

Matt264865076c0d

Participating Frequently

This is an error with a script that Adobe added recently. Contact Adobe support, maybe if enough people complain they'll actually fix it.