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Participant
October 11, 2022
Question

pdf error message (error in the script on page)

  • October 11, 2022
  • 3 replies
  • 1105 views

Until yesterday Adobe pdf files were opening fine but now I'm being asked to login when I try to open them and when I try to login I get as far as entering my e mail address then an error message stating "an error has occurred in the script on this page", followed by the details on the line, character, error etc.

Any suggestions?

 

This topic has been closed for replies.

3 replies

Adobe Employee
October 14, 2022

@Gordon26532254c1zy 

Please follow below steps to resolve the error:

- Create dword 'iAcroLoginType' = 5 (decimal) at below registry location:

'Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Adobe\Adobe Acrobat\DC\FeatureLockDown

Please let us know if this resolves the issue.

 

Thanks,

Ankit

Meenakshi Negi
Community Manager
Community Manager
October 12, 2022

Hi Gordon26532254c1zy,

 

Thank you for reaching out.

 

Would you mind sharing more details about this issue?

- Did you start receiving this error recently?

- Share the steps that pop-ups the error message.

- Share the current Acrobat and OS versions on the machine.

 

Thanks,

Meenakshi

Adobe Employee
October 14, 2022

Hi @Gordon26532254c1zy ,

The issue has been fixed.  Can you please try now and let us know if you are still facing the issue.

 

Thanks,

Ankit

Participating Frequently
October 11, 2022

This is an error with a script that Adobe added recently. Contact Adobe support, maybe if enough people complain they'll actually fix it.