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barnesois
Participant
May 14, 2020
Answered

PDF export from Outlook Issues - May 2020 update

  • May 14, 2020
  • 3 replies
  • 1946 views

Hi there. I convert a lot of email to PDF, and have discovered a frustrating issue with the May update of Acrobat DC. When exporting an email to PDF (from Outlook), if there is external HTML content - the conversion takes a VERY long time (several minutes) and the result is the same as if the "Block download of external content" is checked in the Conversion Setting dialogue (i.e. large empty spaces with a white question mark (in a blue box) in place of the desires external content.


If I check the box for "Block download of external content" and attempt the same conversion - it happens in a fraction of the time - yielding the same result described above. 

Thanks in advance.

This topic has been closed for replies.
Correct answer Sachin_Soni

Hi,

Sorry for the inconvenience caused by the issue with the May release update

Would like to let you know that we have fixed the issue and an update containing the fix was released yesterday. To get the latest update, please click Help -> Check for Updates

Please check with the latest update and let us know in case you see any issue

Thanks & Regards

Sachin Soni

Adobe Systems

 

3 replies

B
barnesoisAuthor
Participant
May 22, 2020

Just tested it - back to normal functionality. Thanks very much!

B
barnesoisAuthor
Participant
May 15, 2020

Hi Dov. Thanks for the response. Appreciate that this is being taken seriously. 😉 

S
Adobe Employee
Sachin_SoniCorrect answer
Adobe Employee
May 22, 2020

Hi,

Sorry for the inconvenience caused by the issue with the May release update

Would like to let you know that we have fixed the issue and an update containing the fix was released yesterday. To get the latest update, please click Help -> Check for Updates

Please check with the latest update and let us know in case you see any issue

Thanks & Regards

Sachin Soni

Adobe Systems

 

    Dov Isaacs
    Dov Isaacs
    Legend
    May 14, 2020

    On behalf of Adobe, confirming that there is a problem. I'm submitting an emergency priority bug report and will see what can be done to get a fix a quickly as possible.

     

    - Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)
    B
    barnesoisAuthor
    Participant
    May 21, 2020

    Is there a way to revert to the previous version? The inability to include external content is building a backlog of Outlook-to-PDF tasks which will need to be redone when this functionality is restored.

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