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freditor99
freditor99
Participating Frequently
October 28, 2019
Question

PDF File

  • October 28, 2019
  • 7 replies
  • 489 views

Can anyone answer this question. 

I have a pdf document with paragraph's that have different numbers next to them 1 - 9. 

On my computer everything looks great. When I email the pdf file and open it on my iPhone the number in the documents

change to '0'. 

I was told it may because it's a "live" document? I don't think so.

Can anyone tell me why that is and what can I do as I have to send the document to multiple clients. 

    This topic has been closed for replies.

    7 replies

    try67
    Community Expert
    try67Community Expert
    Community Expert
    October 28, 2019

    Could you share the file with us?

    freditor99
    freditor99Author
    Participating Frequently
    October 28, 2019

    Pls disregard the comment about "Whoever is posting as freditor99 is doing so from my account (freditor99) and not their own." my husband didn't realize I was using his account.

     

    freditor99
    freditor99Author
    Participating Frequently
    October 28, 2019

    I meant to say Acrobat Pro DC. It was a mistype.

    freditor99
    freditor99Author
    Participating Frequently
    October 28, 2019

    Hello.  

    Whoever is posting as freditor99 is doing so from my account (freditor99) and not their own.  If this is you, please post your question from your own account.  

    thanks so much. 

    Bevi Chagnon - PubCom.com
    Bevi Chagnon - PubCom.com
    Legend
    October 28, 2019

    Quote: "I was told it may be because it's a live document. Is that possible?

    And that I would need to save it as a JPG then save it again as a PDF...not sure about this."

     

    No, that's incorrect advice. Crazy advice!

    Since the PDF shows the correct numbers when you view it on your computer but not on your iPhone, then the problem is with the software on your iPhone.

    What app are you using on the iPhone to read PDFs?

    I recommend Adobe Acrobat Reader for iOS at https://apps.apple.com/us/app/adobe-acrobat-reader-for-pdf/id469337564 

    |    Bevi Chagnon   |  Designer, Trainer, & Technologist for Accessible Documents ||    PubCom |    Classes & Books for Accessible InDesign, PDFs & MS Office |
      freditor99
      freditor99Author
      Participating Frequently
      October 28, 2019

      Adobe Pro DC.

      I was told it may be because it's a live document. Is that possible?

      And that I would need to save it as a JPG then save it again as a PDF...not sure about this.

       

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      October 28, 2019

      Information - Adobe is the company name, Acrobat is the program name

        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        October 28, 2019

        Which application(s) are you using to view the PDF?  

        Since you're not the document's originator, there's probably very little you can do to fix it. 

         

        Nancy O'Shea— Product User & Community Expert
          T
          Test Screen Name
          Legend
          October 28, 2019

          How did you make the numbers?

          freditor99
          freditor99Author
          Participating Frequently
          October 28, 2019

          I didn't create the document. It's the SAT exam which you can download from their site.

           

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