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Participant
July 25, 2023
Question

PDF file in outlook preview is different than the downloaded PDF

  • July 25, 2023
  • 1 reply
  • 3421 views

I have a PDF file attached to an email in outlook.  When I preview the file it shows the correct information on the PDF form it has the correct date and everything.  IF I download the file or just open it from the email it shows and older form from 2001.  I have never seen or heard of this before.  Anyone else out there?

1 reply

AkanchhaS8194121
Legend
July 26, 2023

Hi @mrogers442 

 

Hope you are doing well.

 

I have a PDF file attached to an email in outlook.  When I preview the file it shows the correct information on the PDF form it has the correct date and everything.  IF I download the file or just open it from the email it shows and older form from 2001.  I have never seen or heard of this before.  Anyone else out there?


This is quite an odd scenario, that file changes back to 2001. 

The possibilities we could think of here,

  • When you are previewing the file it's the latest one. but when downloading, it opens the old form. So maybe the new file is overwritten with the old one.
  • Click on the drop-down arrow of the attachment and select "Save As". Now save this file to a new location with a new name, not the same name suggested and displayed in the title. 
  • Is your default app for PDF viewer Acrobat or Outlook attachment opening on the web directly?

 

Check with any other attachment pdf. As it could be a problematic file.

 

Thanks,

Akanchha 

Participant
July 26, 2023

Thank you for the response.  I followed your instructions but it did not work.   There were also two other PDFs included in the email and they are fine.  Also our default app for PDF viewing is Acrobat.  We sent them a new form to fill out and there were no problems with it.  This is really strange.