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Anonymous
February 7, 2017
Question

PDF file is displayed black on some computers

  • February 7, 2017
  • 1 reply
  • 209 views

There is no problem with other computers. However, if I open a pdf file on some computers, it will be displayed in black and l get the same problem when printing

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1 reply

Adorobat
Adorobat
Participating Frequently
February 10, 2017

Hi byungjoonh13028711,

Could you please check if there is an update available for the application?

For ex- click Check for Update under Help menu in Adobe Acrobat Reader DC

Please confirm the version of the application installed on the machine.

To check the version, launch Acrobat Reader>click Help menu>select About Adobe Acrobat Reader DC

From which application you are trying to print from- Acrobat Reader/ Adobe Acrobat?

Which Operating System is running on the machine-Mac/Windows?

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