PDF files constantly lock up in adobe acrobat pro

Question

Ever since adobe went to signing into a web based account for access to my licensed software, I have been unable to utilize my PDF files without them locking up. Our comany pays an enormous amout of money for licensing use of this software and there is no support or function for smooth operation of my files. Very sad.

creative explorer · Answer

@glamorous_mindset7392 Adobe would not ask you to use the web version... if you received an email stating that, it's likely your account might got hacked? I would go into the adobe.com and look at the devices, and if you see aything that doesn't look familiar, deactivate them.

If you can, maybe try using the desktop application. Update to the latest version to benefit from bug fixes and performance improvements. If you truly want to use the web-based version, try temporarily disabling and re-enabling the web-based access feature in Acrobat's settings. Because of computer resources to internet connection, this could be a reason why you have issues locking up, you need to make sure the internet is stable... hence, why I say try using the desktop version instead

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