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ryanw69154912
Participant
January 12, 2022
Question

PDF files have lost their icons

  • January 12, 2022
  • 1 reply
  • 820 views

Windows 10.  Have uninstalled Acrobat, reinstalled, changed the default application from Acrobat to Edge or Chrome and back again.  Have turned off thumbnails.  Icons are still generic.  The really odd part though, is that if I remote connect to the PC via ConnectWise, I see the icons, it is only on the local display that they seem to be mis

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1 reply

J E L
Community Expert
J E LCommunity Expert
Community Expert
January 12, 2022

Hi @ryanw69154912 This happens to me from time to time, too, and then tends to correct itself with a system reboot or Windows disk clean up. Also, sometimes, I can open a PDF with a black (or lost) thumbnail icon and when I save it again, the correct icon appears. Are you using the latest version of Acrobat DC through Creative Cloud?

 

A few other things to try is setting the default. Right click on any PDF icon and select "Open with" then select "Choose another app." Select Acrobat and check the box "always use this app to open .pdf files." Also, through settings, "Choose default apps by file type," and scroll down until you find .pdf and make sure Acrobat is set as the default.

 

 

 

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