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Participant
Nov 8, 2026 1:29 PM UTC
Question

PDF files I open in Adobe Acrobat that I share with a WhatsApp recipient transfer as BIN files

PDF files I open in Adobe Acrobat that I share (send a copy) with a WhatsApp recipient transfer as BIN files! If the PDF file is open in Adobe Acrobat and I then request to "Open With" Adobe Acrobat then share (send a copy), IT TRANSFERS TO WHATSAPP AS A PDF FILE.

    3 replies

    Randy Hagan
    Community Expert
    Community Expert
    Nov 8, 2026 2:16 PM UTC

    Have you tried to share a PDF file with WhatsApp to a desktop computer system? What kind of results do you get then?

    Can you open the PDF file independent of the BIN icon on your phone?

     

    My suspicion is that you’re still dealing with .pdf files all around, and contending with an idiosyncrasy of how WhatsApp creates a nonstandard icon and not an issue of what type of file you’re sharing on the WhatsApp platform through your Android phone. Fortunately it’s only disappointing and not actually affecting the file format or content you’re working with here. As you report, there’s no icon misidentification if you use other sharing platforms.

     

    Randy

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    CVAngeloAuthor
    Participant
    Nov 8, 2026 1:31 PM UTC
    • Device: Samsung Galaxy A32.

    • Operating system: Android 13.

    • Both Adobe Acrobat Reader and WhatsApp are updated to their latest available versions.

    • Problem occurs with every PDF shared directly from Acrobat using WhatsApp.

    • The filename retains the .pdf extension, but WhatsApp displays a BIN icon.

    • Sharing the same PDF through Samsung My Files works correctly.

    • Opening the document again through Android's Open With → Adobe Acrobat, then choosing Share → Send a Copy, also works correctly.

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    Meenakshi Negi
    Community Manager
    Community Manager
    Nov 9, 2026 11:20 AM UTC

    Hi CVAngelo,


    Thank you for reaching out and reporting this.

    We have tried to replicate this behaviour on our end, and everything is functioning correctly. As you have already shared the details, could you please also share a screen recording that shows the steps you take and the outcomes? Additionally, please provide the versions of the application that are currently installed on your device.


    Thanks,

    Meenakshi

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