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M
McGood
Participant
May 20, 2026
Answered

PDF Files in PDF Spaces nicht mehr verarbeitbar

  • May 20, 2026
  • 1 reply
  • 23 views

Ich habe neuerdings das Problem, dass PDF Files, die ich in PDF Spaces geladen habe, nicht mehr in PDF Spaces verfügbar sind. Die Fehlermeldung ist "Die Datei kann nicht verarbeitet werden" und "Der PDF Space kann nicht erstellt werden". Die PDF Dateien hatte ich vor längerer Zeit schon geladen und konnte mit den Dateien in den PDF Spaces arbeiten. Auch ein neues Hochladen der Dateien funktioniert zuerst, aber nach ein paar Minuten kommt auch die Fehlermeldung.

    Correct answer McGood

    Hi Tariq, after reinstallation of the product and reloading some of my documents it looks fine now.

    Thx for your help.

    Peter

    1 reply

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    May 21, 2026

    Hi ​@McGood,

     

    Sorry for the troubled experience. And thanks for reaching out. 
    We had an outage that may have impacted the session. If the issue is still happening, could you help us with the following: 

    • A short video of the issue
    • Acrobat version and OS version
    • And diagnostic logs

    To collect the logs:

    1. Download and run the Diagnostics Utility from:  https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html
    2. Click on Start Diagnostics. Ensure advanced logging is checked.
    3. Launch Acrobat, reproduce the issue with your file.
    4. Once done, click Stop Monitoring.
    5. Copy the Log ID and share it with us.

    Will be waiting for the logs and more details. 

     

    ~Tariq
     

     

    M
    McGoodAuthorCorrect answer
    Participant
    May 21, 2026

    Hi Tariq, after reinstallation of the product and reloading some of my documents it looks fine now.

    Thx for your help.

    Peter

    T
    Community Manager
    Tariq Ahmad DarCommunity Manager
    Community Manager
    May 21, 2026

    Glad to to hear that, ​@McGood! 

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