PDF files missing aftered saving

Question

This question isn't for me, but for my mom.

She filled out some paperwork, and after clicking File/Save As she couldn't find the PDF file. She did what I think most of us do, opened the original file and clicked File/Save As to see where they saved too. It brings up her desktop, but the PDF in question isn't there. She notied on the bottom it says something like "Save to Account" but not only does she not know how to change it, but she has no idea what account it's talking about, as she's never had it do this before. She doesn't use the cloud or anything.

I don't know anything about Adobe PDF's so I don't know where her PDF went, and she really needs to find it ASAP.

Abambo · Answer

First question: is your mom using Acrobat? If not, you are at the wrong forum (but you may still get an answer).

Second question: what computer and what OS does your mother use and what version is it.

Third question: did she use finder/explorer to search the computer for the file?

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