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Abigail26859098w1wc
Participant
May 17, 2024
Question

PDF files saving as 00 document

  • May 17, 2024
  • 1 reply
  • 1802 views

We save our PDF files all the same way.  Recently, some of them at random appear to be saving as a .00 file as opposed to a .pdf file.  We then cannot open the document.  We can't work out why this is happening and cannot see an answer on any other thread.  Is it just us? Any help would be amazing please.

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    1 reply

    Amal.
    Amal.
    Legend
    May 17, 2024

    Hi @Abigail26859098w1wc 

     

    Hope you are doing well and thanks for reaching out.

     

    Please go through the correct answer marked in the similar discussion https://community.adobe.com/t5/acrobat-discussions/why-are-my-files-being-saved-as-a-23-file/td-p/14011875 and see if that works.

     

    ~Amal

    A
    Abigail26859098w1wcAuthor
    Participant
    May 18, 2024

    Hi Amal,

    Thanks for your reply.  I did that and it now saving as an .07 file instead, so I still have the same issue but it is saving as a different number.  Why is it doing this in the first place?  Surely when the file is requested to be saved as PDF, it should save as a PDF? It's so confusing.

    Amal.
    Amal.
    Legend
    June 17, 2024

    Hi there

     

    We are sorry to hear that.

     

    Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html, reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.

     

    ~Amal

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