PDF Fillable Form

Hi @laura_4561,

Thanks for the question — what you’re describing is a common issue, and it usually comes down to how the PDF is being opened by the recipients. Also, the attachment hasn't come through.

Most Likely Cause: Non-Adobe PDF Viewers

Fillable forms created in Acrobat rely on standard PDF form field technology, but many third-party apps and browsers (like Preview on macOS, Chrome’s built-in viewer, or mobile PDF viewers) don’t support form fields properly.

As a result:

• Users may see a static version of the form

• Fields may appear blank or locked

• Text may not be savable or visible after typing

What we can try:

1. Ask recipients to open the form in:

• Adobe Acrobat Reader (free)

• Or Adobe Acrobat Pro

2. Include a note when sharing the form:

“Please open this PDF using Adobe Acrobat Reader or Adobe Acrobat Pro for full functionality. Browsers or other PDF apps may not support fillable form fields.”

3. Check the file type:

• If you created a form using LiveCycle Designer (XFA form), it’s even more likely to break in non-Adobe apps. Let us know if that’s the case.

Tip:

To verify this yourself, try opening the form in a browser instead of Adobe Acrobat—you’ll likely see the difference right away. 
Feel free to reach out if you have questions, and wait for more input from experts.