Participant

Question

PDF fillable forms are blinking Non stop

Forum|Forum|4 years ago
September 21, 2021
44 replies
50418 views

I've been using fillable forms with out any issue up until yesterday. Now everytime I open a fillable form, the fields blink not stop and the fields are also black while I type so I don't see anything I'm typing. I've updated my OS and I've also uninstalled Acrobat and reinstalled it. Neither helped. Please help if you know how to.

PDF forms

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G

gauravm7108785417141858

Adobe Employee

Hi,

Update on this.

Issue has been logged and is been investigated currently.

Thanks,

Gaurav Maheshwari

B

billp09776

Participating Frequently

On Monday I had a phone call with the next tier of support and was able to demonstrate the issue to Reagan, and help her gather further information. I am supposed to have a call back this week with more info.

catechk12

Participating Frequently

Same with us, any fillable PDF flickers like crazy when moving the mouse around or when there is a flashing cursor.

Dave__M

Community Expert

This is crazy. Any word on a fix for this yet?

Dave

catechk12

Participating Frequently

This seems like it could be a safety issue with those who are photosensitive. I did have some users who said they were getting a headache attempting to edit a document.

G

Groovy-e

Participant

Same. Newly installed today on MacBook Pro all completely up to date. I'm trying to add fields and as soon as I add a field it goes crazy with the blinking and I can't modify the sizing or do anything.

M

Mack5CB3

Participant

We are having the same problem - it is actually causing us headaches

Can we have an update how to resolve this issue

L

lightningash

Participant

100% same issue and it's giving me a headache. I use it for work and tried everything I can that would "fix it." It's annoying that Adobe still hasn't resolved this as it's clear it's more than one person's problem.

amandaj86728464

Participant

We have been using adobe PDF forms for 6 years without issues until this past month. The blinking fields, blacked out text when typing and lag time makes it almost impossible to fill out a form. I have tried deleting and reinstalling acrobat and this does not help at all. I downloaded a different PDF reader - PDF expert - to try and the form worked perfectly in this application. So definitely something specific to acrobat. Running Big Sur 11.6.

S

Stephanie Adele

Participant

I'm experiencing the same issue now for the past 5 days or so. Only PDFs with fillable fields, it consistently flashes while the window is active. Once I click on another window/software, but I can still see my PDF on screen, it's fine.

B

billp09776

Participating Frequently

I spent another 90 minutes in the dreaded chat support yesterday, for the fourth time. We went in the same circles where the agent tried to blame everything under the sun. The level of support offered to me is beyond frustrating. The whole point of paying for CC is "it works better" and I can get support when I need it. This is actually the first time I have ever needed support, but at this point, neither of those claims seem to be true.

Anyway, I finally got him to generate "an Adobe PDF" and then create a form with the Acrobat form tool, all live during our screen share. The problem was still evidenced. I think the agent was as sick of this as I am because once we got to that point he abruptly stated I would get a call about this issue within 24-48 hours, and just as abruptly he ended the chat. At least I got escalated, after almost 5 hours of demonstrating the problem over and over and being told it was just an issue with my specific files.

After the call I went to the trouble of installing CC and Dropbox on my PC. It turns out the very same PDFs work perfectly on my PC. I made some edits on my PC, then went back to my mac and tried the files again. I could see the changes from my PC edits, and the files continued to blink.

D

defaultcz5hxz7ny84h

Participant

Yep me too...

C

cara227618325dd2

Participant

I just got a new Macbook pro and it is Mac OS Monteray 12.1 and my screen is also flashing like crazy and about to cause a seizure! My old computer hasn't updated yet and is still Mac OS Monteray 12.0.1 and the flashing is not there (with the same file). This is the 2nd thing that has gotten messed up by the update to 12.1 (my Microsoft outlook is also messed up on 12.1 but NOT on 12.0.1).

B

billp09776

Participating Frequently

I have this problem as well, I feel like I will have a seizure editing this form, which has worked fine for a long time until about 5 or 6 days ago.

G

gauravm7108785417141858

Adobe Employee

Hi,

Yes, we tried this on multiple OS versions both win and mac along with the sample issue file shared on the thread, but were not able to reproduce this issue.

Can you please share a screen recording of the issue so that we can understand it better.

Thanks,

Gaurav Maheshwari

N

ntongan

Participant

And in new form you can see it happens even if use the form wizard in Acrobat to create a form from an existing PDF.

Yes, that is the exact issue that I am having on my forms. Thanks to all who are giving them this info, because it makes using a fill in pdf completely impossible on my brand new macbook air. I can fill it out on my Ipad without the blinking, but the laptop is useless.

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