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R
rosemary_5397
Participant
February 6, 2025
Answered

PDF form – Unable to get started.

  • February 6, 2025
  • 2 replies
  • 297 views

I completed one PDF form with the help of a free trial and thought there would be no more, only to find I’ve cancelled my free trial too soon. I’ve been unexpectedly sent another PDF to complete. The free trial would be still valid if I could reactivate it, but instead I've had to pay for a month, yet I still can’t fill in boxes in the PDF I’ve been sent!

 

I thought my problem was something to do with downloading and re-installing the software, but I can’t do any more to this wretched PDF form I’ve been sent that I could when I first saw it! The menu items are all greyed out as unobtainable. I’ve used the Modify, Repair, Remove option, selecting Repair, to no avail!

 

Please can someone help?

Correct answer kglad

you can only have one trial that merits a full refund.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

2 replies

kglad
Community Expert
kgladCommunity ExpertCorrect answer
Community Expert
February 6, 2025

you can only have one trial that merits a full refund.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

R
rosemary_5397Author
Participant
February 14, 2025

Thanks1 I've just cancelled, and thankfully the company has another method for me to send the required info.

kglad
Community Expert
kgladCommunity Expert
Community Expert
February 6, 2025

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.



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