PDF Icon missing from Apple Mail & Outlook (Mac OS 13 - Ventura)

Forum|Forum|3 years ago
October 28, 2022
34 replies
33631 views

See the below image, this is the same in both Outlook & Apple Mail, this happens when I both receive a PDF or compose an email and attach a PDF, and the icon shows a blank page.

I have attempted to uninstall Adobe Acrobat and then reinstall it.

I have set Adobe as the Default and went to "Change All"

I even attempted setting it to preview and then back to Adobe but still get this issue of not being able to easily determine the file type.

General troubleshooting

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NDC503

Participant

I don't think it is an Adobe problem. I use a different pdf app and have the same problem. It's the Mac OS or Mac Mail app.

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ScottR28Author

Participant

I don't know how many updates I have installed to Microsoft & Adobe on my MBP since I originally posted this, however, the problem still persists!

Is anyone at Adobe aware of the issue? Surely it can be classed as a security vulnerability, as if I don't see what the file type is by icon, I could potentially open a malicious file.

B

Bruce27560016br6e

Participating Frequently

This problem has not been solved. I too have spoke to Adobe and Apple. There have been 2 apple updates and 1 Adobe and neither have touched this problem.

H

Hillary27357188we10

Participating Frequently

Adobe is aware; I have sen information to them and it was acknowledged. Apple doesn’t play nice with other people’s software, and they clearly do not care to fix the issue.

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Hillary Hutchinson
hillaryhutchinson@mac.com

susanh94562257

Known Participant

Yup me too. Just updated to Ventura today. Only happens with multi-page documents.

Files seem to be OK on receiver's end, but it looks unprofessional.

So as far as Apple's response that it's Adobe's fault, I'm going to say BS. I seem to recall this was an issue a few years ago (5, 6, 7 years ago?) with another upgrade.

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cosimop5073725

Participating Frequently

if I use outlook web I have no problems, but on my mac both outlook desktop and mail apple have the same problem and it has now been 5 months without any solution

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cosimop5073725

Participating Frequently

I had same problem, Outlook web mail works fine all icon are there, while outlook desktop had similar issue no icon for of or word or excel attachments after installing venture 13.1