PDF Keeps Crashing

Forum|Forum|3 days ago
June 2, 2026
2 replies
55 views

Hello,

I am attempting to open a PDF that was sent by a 3rd party vendor. The PDF crashes when opened through Acrobat. However, it can be opened through Microsoft Edge. A temporary workaround I found is to open it through Edge and then print using “Microsoft Print to PDF”. That allows me to open the PDF with Acrobat. I have pasted the crash log below.

<?xml version="1.0"?>
<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">
<crashreport serviceVersion="23.0.0.202412091359_9601250" clientVersion="23.0.0.202412091359_9601250" applicationName="Adobe Acrobat" applicationVersion="26.001.21563" build="0" source="Windows-Client" crashType="n/a">
<time year="2026" month="6" day="2" hour="10" minute="28" second="33" timeoffset="-480" timezone="Pacific Daylight Time" crsessionduration="117"/>
<user guid="744733fd-62cb-4dee-a472-455186a5218d"/>
<system platform="Windows 11 Enterprise" osversion="11.0" osbuild="22631" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="16099" machine="Intel(R) Core(TM) Ultra 7 266V" model="Intel64 Family 6 Model 189 Stepping 1" cpuCount="8" cpuType="8664" cpuFreq="3302 MHz" processorArchitecture="9"/>
<gpu>
<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="2047 MB" caption="Intel(R) Arc(TM) 140V GPU (8GB)" description="Intel(R) Arc(TM) 140V GPU (8GB)" driverDate="20250416000000.000000-000" driverVersion="32.0.101.6737" videoModeDescription="2304 x 1536 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_64A0&SUBSYS_00921414&REV_04\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igd9trinity64.dll"/>
</gpu>
<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x000000005E9518CA">
<backtrace crashedThread="0">
<thread index="0">
<stackStatement index="0" address="0x000000005E9518CA" symbolname="AIDE::AIDEFormatType::operator="/>
<stackStatement index="1" address="0x000000005F606F03" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="2" address="0x000000005F5FFAD9" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="3" address="0x000000005EABC5BF" symbolname="DllCanUnloadNow"/>
<stackStatement index="4" address="0x000000005EABC23B" symbolname="DllCanUnloadNow"/>
<stackStatement index="5" address="0x000000005EABBBE0" symbolname="DllCanUnloadNow"/>
<stackStatement index="6" address="0x000000005EAB6561" symbolname="DllCanUnloadNow"/>
<stackStatement index="7" address="0x000000005EACD2D1" symbolname="DllCanUnloadNow"/>
<stackStatement index="8" address="0x000000005F60BD1A" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="9" address="0x000000005F605D59" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="10" address="0x000000005F5D501B" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="11" address="0x000000005F5DD60B" symbolname="CTJPEGReader::CTJPEGReader"/>
<stackStatement index="12" address="0x000000005EAB6561" symbolname="DllCanUnloadNow"/>
<stackStatement index="13" address="0x000000005EC6D9E5" symbolname="DllCanUnloadNow"/>
<stackStatement index="14" address="0x000000005EC6D783" symbolname="DllCanUnloadNow"/>
<stackStatement index="15" address="0x000000005EC6D606" symbolname="DllCanUnloadNow"/>
<stackStatement index="16" address="0x000000005EC6D2F8" symbolname="DllCanUnloadNow"/>
<stackStatement index="17" address="0x00007FF6F7955EF1" symbolname="GetHandleVerifier"/>
<stackStatement index="18" address="0x00007FFBED7A259D" symbolname="BaseThreadInitThunk"/>
<stackStatement index="19" address="0x00007FFBEF24AFB8" symbolname="RtlUserThreadStart"/>
</thread>
</backtrace>
<registerSet>
<register name="RAX" value="0x000002458743F4E0"/>
<register name="RBX" value="0x0000000000000000"/>
<register name="RCX" value="0x000000D6777FE650"/>
<register name="RDX" value="0x0000000000000030"/>
<register name="RSI" value="0x000002458DEFC290"/>
<register name="RDI" value="0x0000000000000000"/>
<register name="RSP" value="0x000000D6777FE5D0"/>
<register name="RBP" value="0x000000D6777FE700"/>
<register name="RIP" value="0x000000005E9518CA"/>
<register name="EFL" value="0x0000000000010202"/>
<register name="LastExceptionToRip" value="0x0000000000000000"/>
<register name="LastExceptionFromRip" value="0x0000000000000000"/>
</registerSet>

</hbLogSessionDllStatus>
</crash>

CorinneBazin

I’ve seen similar issues before. Sometimes the problem is related to a corrupted PDF file, outdated Acrobat software, or conflicting plugins. Updating Acrobat, repairing the installation, and testing with a different PDF can help identify the cause.

Meenakshi0101

Community Manager

Hi Harry25604067e883,

Thank you for reaching out, and sorry for the trouble caused.

If the issue occurs with a particular PDF and recreating it in Acrobat works fine, it could be a PDF-specific issue. However, you can try the following troubleshooting:

Test with Different PDF Files. See if the same behaviour occurs.
Ensure that the application is up to date. In Acrobat, go to Menu > Help > Check for updates.
Run the application installation repair. Go to Menu > Help > Repair installation.
If you are using any third-party plug-ins, try disabling them.
Just to test, try disabling the protected view. Go to Menu > Preferences > Security (Enhanced). Unmark the box for Enable protected view at startup.

Let us know how it goes.

Thanks,

Meenakshi

Harry25604067e883Author

Hello Meenakshi0101,

I have tried all of these steps, but the issue still occurs.

It appears to be a PDF-specific issue. Could you please share the PDF with us so we can check it once? Please share the Acrobat and OS version numbers.

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