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PDF Maker Mail Merge error

Forum|Forum|17 years ago
October 8, 2008
12 replies
29958 views

I have Adobe Acrobat 9 Pro and Office 2007 operating on Windows XP SP3.
I have been using a Mail Merge word doc for sending out mulitple documents as attachments on emails.
I have tried to use the Merge to Adobe PDF option and the Mail Merge under the Adobe menu and get the same response on both options:

"Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in. If you have seen this message multiple times, you should disable this add-in and check to see if an update is available. Do you want to disable this add-in?"

Any suggestions?

This topic has been closed for replies.

Correct answer jhadfield

All,

Please see my previous post about "Acrobat PDFMaker was not able to mail merge the document. I did get resolution to this issue, but is may not answer everyone's issue. Just to recap...I'm running Win XP sp3 and Office 2007 sp2, I downloaded a trial version Acrobat Pro 9 (and Pro Extended 9) for specifc testing on mail merge features. I received the following error "Acrobat PDFMaker was not able to mail merge the document". Since I was not a actual customer, Adobe tech support would not assist. So, I purchase the product and called Tech support immediately AND after some wait I did get someone to help. In the end, I went with Acrobat Pro 9 (not Pro Extended 9)

First, make sure all updates and downloads...should be running version 9.1.3...

Second, and know this will sound silly, but make sure you have a User Name and Initials filled out under Word Options>Popular in Word 2007

I was able to successfully test mail merge to email with PDF attachements several times now. Maybe the NULL value in this these fields causes an error.

Hope this helps somebody...

C

Continuing_Ed590

Participant

Regarding previous suggestions: I already had my initials in Word's User Info, and I didn't have any unusual characters or red-lined objects in my document.

What worked for me was to turn off ALL the grammar/spell check features (ALL of them)--- and what a pain it was to do, BUT it fixed the problem!

J

jhadfieldCorrect answer

Participant

All,

Please see my previous post about "Acrobat PDFMaker was not able to mail merge the document. I did get resolution to this issue, but is may not answer everyone's issue. Just to recap...I'm running Win XP sp3 and Office 2007 sp2, I downloaded a trial version Acrobat Pro 9 (and Pro Extended 9) for specifc testing on mail merge features. I received the following error "Acrobat PDFMaker was not able to mail merge the document". Since I was not a actual customer, Adobe tech support would not assist. So, I purchase the product and called Tech support immediately AND after some wait I did get someone to help. In the end, I went with Acrobat Pro 9 (not Pro Extended 9)

First, make sure all updates and downloads...should be running version 9.1.3...

Second, and know this will sound silly, but make sure you have a User Name and Initials filled out under Word Options>Popular in Word 2007

I was able to successfully test mail merge to email with PDF attachements several times now. Maybe the NULL value in this these fields causes an error.

Hope this helps somebody...

P

pdfheadache

Participant

jhadfield@gen2fund THANK YOU!!! you saved me alot of time and headache! Completting the user info and intials in word solve my problem.

thanks again!

D

DonJ207

Participating Frequently

It would be truly nice to find out that someone from Adobe was paying attention to this.

I continue to experience this issue, though as noted, my performance can be improved by turning off auto features though only improved not resolved.

There are plenty of times that for no apparent reason a merge will fail, again and again and again, in at least one case, a second run of the same document ran badly after having run flawlessly.

Resolution would make this add in immeasurably valuable.

Input from someone at Adobe would show that they care.

P

pdfheadache

Participant

I was able to get a response from ADOBE. They told me it's a known bug with the office 07 and adobe 9 integration. I was able to get it to work flawlessly on one machine with office 07 and adobe 9 pro (i also have office 03 running on this machine). But unfortunately, I was not able to replicate this on any other machine. I was able to get it working with office 2003 alone on my other machines.

J

jhadfield

Participant

All - Has any found the root cuase of this problem? I am getting error evern after trying all previously mentioned tips. Thanks in advance...I reallt need to get this going.

P

pdfheadache

Participant

ADOBE ADMIN, WHERE ARE YOU?? I can't get a hold of ADOBE customer support. I've tried on installing adobe 9 pro on all three different machines (all xp pro sp3), my oldest machine worked flawlessly, while the two newer machine have the same error everytime. The only difference between the machines i'm aware of is that the older one had both office 03 and office 07. Any solution to this is much appreciated.

D

DonJ207

Participating Frequently

I'm sure glad someone seems to be having success finding work arounds...

I'm running Vista SP1, Office 2007 SP1, Acrobat Standard 8.1.5

I am trying to merge a newletter with an address list to PDF files which I then bulk send to print because I get labeled and stapled mail ready documents as output. The source merge file is DOC (2003 compatible) and I have tried saving it as a DOCx file as well.

Very mixed results with no rhyme or reason... frequently end with the ""Word experienced a serious problem with the 'acrobat pdfmaker office com addin' add-in..."

I find no weird characters to remove, running the review feature first didn't help...

This is not the first time I have used this process, nor the first time I've had this issue... Please Find Us Help!

Today's list has 106 names and addresses on it.

I try to merge the entire list... error, Serious prob... disable, No; Serious prob... disable, No; Word auto saved changes to NORMAL.DOT, Load it? No; Exit Word, Save Changes to DOC, NO; Reopen Merge DOC

I merge records 1 - 5 ... success, Exit Word, Reopen Merge DOC

I merge records 6 - 20 ... success, Exit Word, Reopen Merge DOC

I merge records 21 - 40 ... success, Exit Word, Reopen Merge DOC

I merge records 41 - 60 ... error, Serious prob... disable, No; Serious prob... disable, No; Word auto saved changes to NORMAL.DOT, Load it? No; Exit Word, Save Changes to DOC, NO; Reopen Merge DOC

I merge records 41 - 50 ... error, Serious prob... disable, No; Serious prob... disable, No; Word auto saved changes to NORMAL.DOT, Load it? No; Exit Word, Save Changes to DOC, NO; Reopen Merge DOC

I merge records 41 - 45 ... success, Exit Word, Reopen Merge DOC

I merge records 46 - 50 ... success (guess it's not something in the merge data)

- Realize that between each merge operation, I exit word and reload the document because I've never gotten a second attempt to go otherwise)

- I watch memory (always at least 50% of system available, stable use by WINWORD.EXE and Acrodist.exe during the operation), processor (busy, never pegged, combine WORD and Acrodist never more than aprox 55% of utilization), over 50G of disk available

I merge records 51 - 80 ... error, Serious prob... disable, No; Serious prob... disable, No; Word auto saved changes to NORMAL.DOT, Load it? No; Exit Word, Save Changes to DOC, NO; Reopen Merge DOC

I merge records 51 - 60 ... success, Exit Word, Reopen Merge DOC

I merge records 61 - 80 ... error, Serious prob... disable, No; Serious prob... disable, No; Word auto saved changes to NORMAL.DOT, Load it? No; Exit Word, Save Changes to DOC, NO; Reopen Merge DOC

I merge records 61 - 70 ... error, Serious prob... disable, No; Serious prob... disable, No; Word auto saved changes to NORMAL.DOT, Load it? No; Exit Word, Save Changes to DOC, NO; Reopen Merge DOC

I merge records 61 - 65 ... success, Exit Word, Reopen Merge DOC

I merge records 66 - 80 ... success, Exit Word, Reopen Merge DOC

I merge records 81 - 100 ... error, Serious prob... disable, No; Serious prob... disable, No; Word auto saved changes to NORMAL.DOT, Load it? No; Exit Word, Save Changes to DOC, NO; Reopen Merge DOC

I merge records 81 - 100 ... success (no exit / reopen)

I merge records 101 - 106 ... error, Serious prob... disable, No; Serious prob... disable, No; Word auto saved changes to NORMAL.DOT, Load it? No; Exit Word, Save Changes to DOC, NO; Reopen Merge DOC

I merge records 101 - 106 ... success, Exit Word, Reopen Merge DOC (think about drinking and using labels in the future)

delete all pages from merge doc except for mailing page, Save As test, Exit Work, Reopen TEST.DOC, retry stipped down document

I merge records ALL ... success, Exit Word

So is document size?

_

_Tim_Ahlgren_

Participant

Looks like I too have run into this, except with Word 2007. Even a complete replacement of the user's machine did not fix the problem.

Paul however, hit upon the solution. Although, the first time I tried it, it still failed. During my troubleshooting, I was going to remove the second page of the *.docx file I was merging, and I noticed that small 'dot' before the first word on the second page as well (what IS that little 'bugger'?!?). Interestingly enough, the first words on each page were NOT showing as misspelled either.

Anyways, removing said 'dot' from the first word on each page, THEN the 'Merge to Adobe PDF' worked.

I am using AA8.1.4, Vista (XP SP3 also), Word 2007.

So Paul - you ROCK!!

J

Joe Newton

Participant

Indeed, I was experiencing this issue and getting the "Acrobat PDFMaker was not able to mail merge the document" message. Baffled, googling this error didn't help but found this this thread in the forums and removing the special characters seems to have worked! Thank You!

Using the latest patches of Office 2007 and AA 8 as of this posting.

_

_Paul_Kuczmierczyk_

Participant

I've had this same problem with one word document and I think I figured out what is going on, at least in my case. I'm using Word 2003. I tried a test of one merge record, and it worked, but when I tried to complete the entire merge, it failed. After trying several times to no avail, I noticed that the first word in my document had the red spell check underline, even though the word was not spelled wrong. When I placed my mouse cursor in front of the first letter of the word, the font information said "ZWAdobeF" and the size was 1. After I deleted this and tried the merge to e-mail through the Adobe plugin, it worked flawlessly. After the merge was completed however, that font reappeared in front of the first word in my document.

I hope this helps some people out there.

Also, I'm using Adobe Acrobat 8 Professional, Windows XP SP3.

The older discussions are archived, otherwise I would've posted it with the other Word 2003 topics.

B

Bill12

Inspiring

I have not had a chance to try it on AA8, but I am a bit intrigued. Glad you found a solution. Bill

_

_Ray_Whitfield_Author

Participant

I have found a way to get it to work now. Not sure what it is changing to make it work, but at least it does the trick now:
I have to go to the Acrobat Ribbon/Menu in Word and select 'Create and Send for Review' and follow all the on-screen instructions until I get to the 'Send for Shared Review' screen and there I select Cancel.
The mailmerge document is somehow automatically closed and re-opened and then the mail merge under the Adobe ribbon or merge to Adobe PDF under the mailings ribbon works without a problem.

B

Bill12

Inspiring

Well, I will have to take a look at AA7 or AA8 on my other machines. Can't do that now. It may be that you are running into issues with your mail package that is not MAPI compliant. If you do not have MAPI, the email feature will not work.

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