PDF not attaching to Emails

Forum|Forum|5 years ago
February 17, 2021
2 replies
1657 views

Currently when I generate a PDF from an application it’s open as normal but when I go to email the first attempt will open an email but there’ll be no attached PDF.

PLease can someone advise?

This topic has been closed for replies.

Meenakshi_Negi

Legend

Hi Craig,

Thank you for reaching out.

As you have mentioned the file does not attach to the email, could you please confirm if there is any link added to that email.

Please share the screenshot of the email window or a small video of the issue occurring at your end.

Share the Acrobat Reader and OS version on the machine. You may use the steps suggested in the following help document to check the application version: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Let us know if you need any help.

Thanks,

Meenakshi

C

Craig5F91Author

Participant

Hi Meenakshi,

I can confirm there are no links on these emails. PLease see that attached, one image shows the email icon we are using, another the email without the attachment and then the final error message.

Many Thanks